Are You Being Heard? Communication Tips For Your Brand

Communication. It’s so simple, right? We learn to do it at a young age, and it’s second nature. So why is it so difficult to communicate effectively with your customers, business partners and employees?

"The biggest illusion in communication is that it has taken place."  -George Bernard Shaw

Sure, you blast out emails to your customers and employees, blast out promotional social updates and blast out glossy hyperbole in your monthly newsletter. But what are you actually saying?

Before you send another email, post another update or publish another newsletter, read what you wrote — as a recipient. Who are you trying to reach? What would a person in your target audience think of your communication? Even if it’s only an email to a colleague, employee or business partner… would you understand what you’re trying to say?

“Tell me and I’ll forget. Show me and I might remember. Involve me and I will understand.”  -Benjamin Franklin

How do you know what your recipients need and want (two different issues)? Ask them. Observe them (in a non-stalking manner). Put yourself in their shoes. Spend a day in their life handling their challenges and looking for opportunities.

When you take your customers’ needs and wants into consideration, and involve them in your solutions, you stand out in a sea of information overload — and tend to be heard. Which would make one of my heroes, the late, great Gabrielle Bonheur (Coco) Chanel, proud. And that works for me, and CCC. Are you being heard?

“In order to be irreplaceable one must always be different.”  -Coco Chanel

Communicate with CCC

What is your most effective type of communication?

What type of communication would you like to improve?

Do you have “miscommunication” issues often?

Do you have a communication question? Leave a comment or ask us on social media.

p.s. We’d love help you communicate with your target audience(s)! Check out our marketing, writing and social media services, and contact us to discuss your needs. Each project receives personal attention at CCC!

Your Captain of Communication,
Jaime

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Email Overload: 4 Ways to Win the Fight

Email. It’s revolutionized the way we communicate, but it can absolutely take over your life and disrupt the best laid plans. Haven’t we all been here before?

boy covering ears

More email?! Make it stop!
“Ruído Noise” by Luis Miguel Bugallo Sánchez is licensed under CC BY 2.0)

When I left corporate America to start my own company, I made a major change with email. First, I got down to Inbox Zero, which was downright exhausting, and then I vowed never to get buried again. How? A Swiss Army knife, some duct tape and a paperclip.

OK, not really. Here’s how:

  1. I subscribed to Unroll.me, an email solution that combines all of your favorite subscriptions into one email. Read what you want, when you want, and don’t be overrun with all of those necessary subscriptions to online trade journals, news sites and your favorite retailers. (OK, the last one may not be ‘necessary’…)
  2. I unsubscribed en masse (which is much easier with services like Unroll.me). It’s amazing what had ended up in my inbox over a period of time. If I didn’t receive value from a newsletter subscription or brand’s emails, I cut the cord. So many companies blast you with the same specials and information you can receive via social media or other channels.
  3. Speaking of other channels, I found alternatives, such as RSS feeds, social media networks and mobile. I love subscribing to blogs via the WordPress Reader as it’s easier for me to manage. I can follow my favorite brands and companies on social media for exclusive offers, the latest specials and hot, new products and services. I receive coupons and discounts via mobile, where companies aren’t as likely to bombard you (yet).
  4. I stopped sitting in email. When I’m working, I don’t even have my email program open, let alone receive those distracting notifications that flash onto your screen (and into your peripheral vision). My clients can all contact me in a variety of ways (and do), including phone, Facebook messenger, text, Twitter DM and the like. I monitor the push notifications on my phone to stay on top of what’s happening instead of spending massive amounts of time in my inbox. Basically, I don’t use email as IM (instant messenger) and don’t expect others to either.
Alder Pond at Gorge Metro Park

This is how you’ll feel when you get your email under control.
“Peace & Serenity” // author’s personal collection


What about you? How have you battled email overload? Do you agree with my tips? 

Share YOUR tips and experience to help us all maximize the effectiveness of email and communicate more clearly!

p.s. I’m always checking out what’s popular, so I can write about what you want to hear. Here’s the most popular posts on the CCC blog during 2013:

p.s.s. On Thursday, we’re starting a special series on SEO (search engine optimization) by a guest host. Don’t miss it!

Communicating clearly since ’12,
Jaime

It’s on like Donkey Kong. Let’s connect! 
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