Social Media Summer Round-Up: New Features You Need To Know

Social media platforms are constantly evolving, so it’s important to keep up on the latest features and understand how to use them for your brand or business. Enjoy our summer round-up with a cool drink in-hand!

Social Media Summer Round-Up: New Features You Need To Know

Is your brand utilizing the new features on your favorite social media platforms?

Instagram

Stories continue to explode in popularity, as they’re expected to outpace Feeds as the primary mechanism of content creation by the end of this year. So, Instagram continues to add features to Stories to increase interactivity and fuel their growth, including Interactive Stories Ads, a donation sticker and the new ‘Join Chat’ sticker. We love the interactivity of Instagram Stories, which allow accounts you tag to share your Story in their Stories. For example, we tagged an influencer we quoted in one of our blog articles, and in turn, he tagged other influencers quoted in the post. Engagement galore!

Another area of focus on the platform is Explore, which more than 50% of accounts use every month. Instagram bills Explore as its Discovery Destination, and it offers a prime opportunity for brands to connect with potential new customers. As the company continues investing in this area of the platform, it will begin rolling out ads to help brands connect with people and vice versa. Would your brand be interested in running an ad in Explore?

Instagram introduced Checkout this spring, another feature designed to bring people and brands together. This quick and secure technology includes product stickers in Stories, product tags in the Feed and a shopping destination in Explore. We’ve enjoyed using this feature to make it even easier for people to shop our clients’ products and get more information without leaving the app.

Finally, Instagram is still all in on IGTV, despite its slow start. Incorporating horizontal video should help increase use, both from a creation and consumption standpoint. Don’t replace your YouTube channel with IGTV; use it to grow your community on Instagram. It has been shown to increase engagement with existing followers, especially since IGTV videos now appear in the Feed. We’re finally posting an IGTV video this week after thinking about how best to use IGTV to help achieve our objectives on the platform. The shift to include horizontal video will help us use this growing area of the platform more for clients as well. Does your business utilize IGTV? What other features or capabilities would you like to see added?

The State of Instagram Marketing 2019

LinkedIn

The largest professional networking platform has been busy adding new features for business pages, which are much more robust than they used to be. Based on feedback from page admins, LinkedIn has introduced custom call-to-action (CTA) buttons to help drive leads and measure the results. This is an overdue feature, and we’re excited about the analytics (housed in your home dashboard) to see which buttons are generating traffic and which are not.

The platform has focused on upping engagement in the past year plus, and they’re not done. Now, page admins can associate up to three hashtags with your page (via the communities feature in the admin center). This change allows pages to engage directly with members’ posts which contain these hashtags (without using any time-consuming “hacks”).

LinkedIn Changes its Algorithm to Surface More Personalized Content

Further targeting increased engagement, LinkedIn has updated its algorithm to deliver more personalized content to your feed that aligns with your professional interests, not necessarily viral content. You may be seeing more posts from people you’re not connected with, especially if you have connections, groups, hashtags you follow, employers/clients or interests in common. This change could help you connect and develop relationships with new business contacts and potential customers.

Finally, the professional platform has added three new objectives to Campaign Manager to help marketers achieve their more complex business goals: brand awareness, website conversions and job applicants. These changes are the latest updates to LinkedIn’s integration with Google Campaign Manager in October of 2018.

20 LinkedIn Tips to Help Boost Engagement

 

Twitter

The micro-blogging platform made a splash this month when it introduced a new website for desktop. At this point, you can still choose to use Legacy Twitter, or the current layout, which we have chosen to do. The new layout seems a little busy to us, like walking into Times Square with all of the lights, signs and digital billboards. What do you think of the new design? (A poll we ran on Twitter split 50/50 between the two layouts.)

Twitter also updated its search results by adding context to help guide you to the results you’re looking for. For example, a search result will now show you if it’s trending or if an account has any followers in common with you. This tweak is part of a larger algorithm change that is geared toward showing you more content from users you’re not connected with, but may be interested in. Note that activity from your brand account(s) may show up in relevant searches, so keep that in mind as you engage with other users’ tweets.

On the other hand, Twitter is looking to give you more control over conversations you start. The platform is testing the ability to hide replies to your Tweets with users in Canada, although users will still be able to view the replies and engage with them. Would you like this feature to be rolled out globally?

Finally, the company has introduced a new creative team called “Twitter ArtHouse” that will help brands produce video content on their platform. Research shows that video content optimized for Twitter drives 33% more emotional engagement than non-optimized spots, and users spend 24% more time with Creator ads, so this could be a boost for brands to ensure their contact is seen and engaged with. Twitter has recently increased efforts to better monetize creator content in order to draw advertisers, along with Facebook, Snapchat and Instagram.

How Twitter Bridges the Gap Between Brands and their Audiences

 

Facebook

The beleaguered social platform has been in the news for the wrong reasons lately, but it continues to outpace all other social platforms with one billion users logging in every month. Due to continued criticism, the company has announced it will create a new, independent content review board. The tech giant is trying to convince the government it is a tech company, not a publisher, to avoid regulation. Should Facebook be responsible for the media published on its platform?

In other news, Facebook has added a ‘Top Fans’ targeting option on posts to drive more community engagement and create a stronger connection with your most ardent supporters. Currently, it’s only available to Pages with 10,000 followers, and you can control it in your Page settings.

Facebook's wallet app, Calibra, will handle payments for its cryptocurrency launching in 2020.

The social giant made waves earlier this year when it jumped into the cryptocurrency game with Libra. Facebook’s digital currency is supposed to be easier to use than other options, like Bitcoin, and the company has partnered with industry leaders, including Uber and Spotify, to help increase its popularity. It will be interesting to see if this takes off when it launches in the first half of 2020 and whether it will be a valid payment method for businesses. Would you be willing to accept Libra for your products or services?

Finally, Facebook has added new, free training modules to its Facebook Blueprint education platform. The platform is designed to help small businesses and page admins improve their digital marketing skills and understanding of how to best utilize the platform. Facebook Blueprint also offers Instagram insight as well as Facebook Ads certification courses.

10 Expert Tips to Improve Your Facebook Video Marketing

New Feature Feedback

What new feature are you most excited about? Which platforms deliver the best results for your business? Which platform or feature would you like more in-depth analysis or tips on? What questions do you have about your social media marketing efforts?

Leave your thoughts or questions in the comments, contact us to discuss your needs or connect with us on social to stay in touch. We’re looking forward to hearing from you!

Let’s get social on SMM,
Jaime

 

Social Media’s Sizzling New Features You Need to Know About

Summer may conjure up lazy days at the beach, but social media platforms have been busy debuting new features. Here’s a summer roundup of features you may have missed, so you can incorporate them into your social media strategies.

Social Media's Sizzling New Features You Need to Know About

Is your brand utilizing all of the new features on your favorite social media platforms?

Instagram

It started in May with an improved inbox. More than 150 million active daily users converse with businesses through Instagram Direct each month, so the platform added more tools for business owners to manage these conversations. You can now star important messages for follow-up, and IG is testing quick replies. In addition, messages now come directly to your inbox instead of languishing in the oft-forgotten Pending section.

Related: Making it Easier to Do Business on Instagram

Then, the popular platform went crazy and introduced five new features in a month! Everyone is talking about IGTV, Instagram’s new platform for long-form vertical video content. It’s available in the upper right hand corner of your app (next to Instagram Direct), or you can download the standalone IGTV app. Will IGTV become a major competitor to YouTube or fade away over time?

Other new features that may benefit your business include group video chat (now available in Instagram Direct), music and question stickers in Instagram Stories and an updated Explore page. The new stickers can help you show personality, draw more eyes (and ears) to your Stories and increase engagement with fans and customers.

Related: 5 New Instagram Features to Help Grow Your Business this Summer

LinkedIn

LinkedIn continues to expand its features, so it’s important that you maintain an active presence. It’s no longer enough to post a resume and forget about it. Even if you’re not actively pursuing new employment, this platform presents a multitude of opportunities: making professional connections, strengthening relationships, seeking new clients and establishing yourself as a thought leader in your field.

We enjoy pulling a quote from an article to highlight an important point and encourage conversation, so we’re excited to see LinkedIn make it easier to do. Now you can highlight a quote, right click and share it to your feed or message it privately on mobile. It will automatically include a link to the article along with your quote as the caption.

LinkedIn's new capabilities

Another exciting new development is the ability to save drafts directly on the LinkedIn platform. Say you’re browsing articles and find three that you’d like to share. Share them, write your caption (or pull a quote) and save as a draft. You can share it at a future date in order to share your content at optimal times for your audience.

The Posts & Activity shortcut (now available on your account drop-down menu) is an easy way to see what you have shared recently with your network. The built-in translator will come in handy when connecting with professionals across the word, and video captions help you communicate with viewers even when they’re watching your video silently, which people commonly do today.

Twitter

Not to be outdone, Twitter has been rolling out new features too. The platform announced it will begin showing related topics in its Trending Topics listing, which could help you tap into trending news. The related topics can give you a more complete view of the trending discussion, so you can see if a tie-in to your brand is appropriate and what additional hashtags to use.

Twitter also removed millions of accounts from follower numbers, cracking down on suspicious and spam accounts. Remember that active, targeted followers are more important than quantity, and don’t ever buy followers. This update will help make follower counts more accurate and add more legitimacy to influencer marketing on Twitter.

Finally, Twitter is making an effort to improve users’ experience by adding the ability to dock videos, so you can keep watching while you scroll. This may lengthen the amount of time viewers watch your videos or even boost views overall.

Facebook

Meanwhile, Facebook has made changes while trying to climb back into users’ good graces. The beleaguered social platform removed its Trending section to make room for future news experiences, such as exclusive video news content on Facebook Watch.


 

The social giant also introduced Keyword Snooze to help users further control their News Feed. This feature allows users to temporarily hide posts with a specific keyword or phrase from people, Pages and Groups for 30 days. It joins Facebook’s other News Feed controls: See First, Hide, Unfollow and Snooze.

Speaking of Groups, Facebook introduced Subscription Groups, so admins can charge for the content they provide group members. This could be a new distribution option for your brand’s premium content, such as in-depth tutorials, live streams of event sessions and video coaching sessions.

As we were compiling this roundup of new features, some platforms dropped even more new features.

Instagram Adds Active Status Notifiers to Fuel Real-Time Connection
Facebook Adds Option to Merge Instagram Contacts into Messenger
Bring Your Conversations to Life with New Updates in LinkedIn Messaging
Google, Facebook, Microsoft, and Twitter partner for ambitious new data project

Watch for more insight on these new features and how they can help you build your brand and connect with your communities in future articles. What new feature are you most excited about? Does one or two platforms work better for you than the others? Do you utilize different platforms for different reasons?

We would love to discuss social media marketing with you! Leave your comments below, contact us to discuss your needs or connect with us on social, so we can stay in touch.

Let’s get social,
Jaime

https://www.facebook.com/ClearlyConveyedCommunications/ LinkedIn_2013_30x30 Pinterest_2013_30x30 Twitter_2013_30x30 https://instagram.com/jaimeshine

A CCC Christmas and Your 2017 Favorites

It’s our favorite time of the year at CCC!

Merry Christmas and Happy Holidays from CCC!

Merry Christmas and Happy Holidays from CCC!

We’ve been enjoying the sights and sounds of the holiday season while finishing client projects with care. As we count down toward Christmas Day and the New Year, we wanted to showcase your favorites from throughout the year. Enjoy!

Top 5 Most Read Posts of 2017

5 Years In: Life as a Small Business Owner

We're celebrating 5 years in business!

 

Content Marketing: A Crucial Component of the Customer Experience

pexels-photo-296878

 

Understanding Social Media Etiquette with Real-World Scenarios

Not sure if something is appropriate online? Translate it into a real-world scenario.

 

4 Ways to Add More Fun (& Productivity) To Your Events 

Promotional product ideas for meetings & events

Don’t forget the fun! Events shouldn’t be all work and no play.

 

4 Ways Running Can Help You Run A Business

The author finishing a 5k

How did you find us?

  1. Search Engines
  2. Twitter
  3. Facebook
  4. Android mobile apps
  5. Foxweber

Top 5 Most Visited Pages 

  1. Come on in… Our Front Door
  2. Contact Us
  3. Marketing Services
  4. The Voice Behind CCC
  5. Pay It Forward

Top 3 Countries of Visitors

  1. United States
  2. United Kingdom
  3. Canada

Top 5 Tags & Categories

  1. Business category
  2. Marketing tag
  3. Business tag
  4. Writing tag
  5. Writing category

Milestones Celebrated in 2017

20,000 Views 

12,500 Visitors

CCC’s 5 Year Anniversary!

 

Thank you for your support this year! We appreciate every visitor, click and share, and we’re looking forward to providing more valuable content in 2018. A special thank you to our clients, who are amazing to work with!

Comment Here

What was your favorite post of 2017?

How did you find jaimeshine.com?

Which page(s) do you visit most often?

Which tag and/or category do you visit most often?

What type of content do you visit the CCC blog to read? Are there any topics you’d like to see written about more in 2018?

We appreciate your feedback and enjoy incorporating it into future blog and content decisions.

Best wishes for an enjoyable holiday season to all.

Merry Christmas from all of us at CCC!

Jaime

Let’s connect:

https://www.facebook.com/ClearlyConveyedCommunications/ LinkedIn_2013_30x30 Pinterest_2013_30x30 Twitter_2013_30x30 https://instagram.com/jaimeshine

 

How to Increase Sales Using Social Media

CCC is excited to welcome Lisa Austin and MyEcomClub.com to the blog! Learn more about both at the conclusion of this guest post.

Learn how you can better market your ecommerce business through Facebook, Instagram, and Pinterest. These 5 simple tips will teach you how to increase sales using social media.

Social media expands our audience and potential customer base.

Image by Gordon Johnson from Pixabay

The Power of Social Media

Cherilyn and I were next door neighbors ten years ago. Since that time, we have both moved–she moved to a different state and I moved to a different city. Despite the distance of two hundred and forty miles between us, I know that Cherilyn recently started her own online business selling beauty products.

How do I know? She announced it to me and all of her other friends on Facebook. In addition, I know when she’s having specials on certain products or running promotions. And it has all been done without a cent of her money being spent on marketing.

What’s the secret? The secret is social media. Viewers of social media know you and trust you because you have a relationship. According to DEI Worldwide, 70% of consumers use social media as often as they use firm websites to gather information about products. In addition, 60-70% of people believe that recommendations from other people online are “valuable, credible, and honest.”

Consumers Online

81% of the developed world now has internet access. Essentially that means that of the countries with expendable income, 81% can be reached from anywhere in the world. Global accessibility has never been greater than it is at this time. But with that accessibility also comes an overload of information and products.

Social media can help shoppers sort through it all. Social media, such as Facebook, Instagram, and Twitter, allows business owners to build relationships with their prospects, as well as use existing relationships to turn friends into customers.

Think about how many adults use social media while at work–just to get a mental break from their jobs. They may be on a coffee break, scrolling through their Instagram feed, when they see your business’s post. With every social media post your business makes, you’re reaching prospects during a time or place that television, radio, and print ads often cannot.

A Boost to Businesses

When a viewer sees a post, it can be almost like magic. According to Forbes contributor Jayson DeMers, “studies have shown that social media has a 100% higher lead-to-close rate than outbound marketing.” And an IDC study released in 2014, found that buyers that use social media have 84% larger budgets than buyers that don’t. That’s a powerful formula!

Most of the developed world has internet + social media users have larger budgets + 100% higher closing rate = success!

Social media can bring you more leads and more sales without investing a fortune in marketing. However, social media marketing often falls flat. So I’ve gathered five tips to help you successfully connect with your customers.

5 Tips to Increase Sales Using Social Media:

  1. Post Often – By spending at least six hours per week, 66% of marketers saw a benefit from social media in lead generation.
  2. Use Images – Place an image alongside your text on Facebook. Posts with images have 2.3 times more engagement than stand-alone text.
  3. Learn to Pin – Pinners spend 50% more on purchases through the social media channel than users of other social media platforms, yet only 40% of marketers use it.
  4. Photograph People – When posting on Instagram, use photos of people. Studies show that photos with faces get 38% more likes than those without. So place your products with a person for a more positive response.
  5. Make a Video – Close to half of all internet users look for product related videos before visiting a store. Even though you may not have a brick and mortar storefront, put this statistic to work for you. Create simple videos about the products or services you sell and place them on your website as well as Youtube. Shoppers who view a video are almost twice as likely to make a purchase than shoppers who did not view a video.

(Thanks Hubspot for these great stats!)

So, next time you are searching for a way to boost your sales, take a closer look at social media. It’s a great way to build your brand and boost your sales.

This post originally appeared on MyEcomClub.com and has been shared on the CCC blog with permission.

Lisa Austin, My EcomClub.com  Lisa Austin

 

How to Incorporate Reactions into Your Facebook Strategy

Facebook Reactions are here. Now that people are getting used to them, how can you incorporate them into your strategy?

How to incorporate Facebook Reactions into your strategy

Feel the love by incorporating Reactions into your Facebook strategy! Photo courtesy of Facebook

 

Here’s how to feel the love from your Facebook community with the new Reactions:

  • Share controversial or complex issues that are in the news and relevant to your page. Ask community members how they feel about the subject, now that they can respond with a greater arrange of emotion. This is also a good way to encourage thoughtful comments and discussion. (Just remind everyone to stay civil!)
  • Take the This or That? post in a new direction. Post two pictures — salted caramel brownie or chocolate chunk cookie, for instance — and ask fans which one they love. (They may like both, but they can only love one!) Add another element by sending samples to random people who voted.
  • Ask questions about people’s experience with Reactions so far or their thoughts on how they’ll use them in the future. Have you used the Angry button to direct anger at a person/brand or at content only? Should a brand block fans who use inappropriate emotions (i.e. Haha or Love on a post about someone dying)? Have you ever scrolled past a post because you couldn’t decide which Reaction button to use? Which Reaction button do you use most often?
  • Encourage fans to use the full range of Reactions on your posts, so you can use their feedback to drive future content. For example, if a topic elicits more love or wow Reactions, you may want to publish more content on that subject than one that draws only likes. It never hurts to reward community members who consistently make the effort to engage with your posts by utilizing appropriate Reactions and leaving thoughtful comments with prizes, samples or spotlights.

For now, Facebook is viewing all Reactions as positive engagement, a sign that someone wants to see more of your content. We’re hoping that more options increase engagement, especially with mobile users, by giving people quick ways to respond to posts and join a discussion (even if only in emoji). So encourage fans to utilize the newly available range of Reactions to help strengthen your relationships with your online community.

Your Reaction to Reactions

Have you seen a change in your engagement since Reactions were rolled out?

Do you use other Reactions regularly or is the like button still your go-to?

Have you not engaged with a post due to confusion over which Reaction to use?

Leave your thoughts or questions on Facebook Reactions in the comments!

Loving the new Reactions,
Jaime

Let’s chat (about Reactions, marketing on Facebook or otherwise):
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4 Digital Marketing Trends That Will Dominate 2016

I know, I know; 2015 isn’t even over yet, and we’re already talking about 2016. Digital marketing trends move fast, so you always have to look at what’s next to stay ahead of the game and start adapting your strategy early. If you can pinpoint the major marketing trends of the next twelve months, you can begin budgeting for the change, and subtly change direction now. Take a look at these four new trends, and think about how you can move towards them.

United Nations of smartphone operating systems by Jon Fingas via CC BY-ND 2.0

1) Mobile and location-based marketing

Mobile growth had an important year in 2015. At the start of the year, mobile browsing finally overtook desktop and laptop browsing. More people are using mobile devices to get online than any other technology, a trend that is expected to continue to grow in 2016. We’ll also start to see wearable technology find its feet and establish itself, which means coming up with unique location-based marketing strategies. How can your company harness your customer’s location to its benefit? Finally, it’s time to start thinking seriously about developing an app.

2) Long-term relationship building

Until now, digital marketing has focused on short-term success. It’s been all about hitting certain numbers of Facebook fans or Twitter followers, and making quick, easy sales online. After all, the Internet provides a forum for real-time conversations with customers and prospects 24/7. The most successful marketers are slowly realizing that a more traditional approach might actually be more cost effective. By nurturing customers for longer, they can double or even triple their sales over time. Start thinking about a way to retain customers, and make the second, third, and fourth sale.

3) SEO is more important than ever

It’s no secret that Google is always updating its algorithm. Every year, the search giant introduces a new change, and every year, it gets smarter. That means your SEO strategy needs to change and adapt alongside it. We asked the experts at Pay On Performance about what SEO will look like in 2016, and here’s what they told us. First, we’ll need to be more careful and targeted with our keywords. Don’t add redundant or unrelated keywords to pages and posts, and focus on long-tail keywords for more traffic. We’ll also need more organic and natural back links to bring more visitors to our sites and blogs. Finally, we’ll need to focus even more on producing quality content and new metrics like ‘time-on-site’ and engagement. That’s what Google is looking for in 2016.

4) Social media is expanding

If 2015 proves anything, it’s that social media isn’t going anywhere. Many predicted that Facebook’s bubble would eventually burst, but it shows no signs of slowing down (although Twitter has hit a stumbling block). In 2016, Facebook will integrate itself even further into our lives, but it doesn’t end there. Instagram and Pinterest have posted enormous growth figures in 2015. Statistics also show they have much higher rates of engagement and drive more sales. These two platforms will be critical for you next year, so start building a strategy now.

Taking note of these trends now will help you get a head start on next year! Where do you think digital marketing is heading? Please share your thoughts in the comments below.

Are you thinking about adding new platforms into your social media mix? Does your digital marketing strategy need an overhaul? Let’s talk, so we can put together a plan for you.

p.s. Wednesday, October 21st is ‘Back to the Future’ Day. What technology from the 80s blockbuster do you wish we had today?

Riding my hoverboard to 2016,
Jaime

Let’s chat (about digital marketing, flying cars or otherwise):
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The Best Social Media Sites For Business Marketing

"A Conversation" by Khalid Albaih via CC BY 2.0

Social media is one of the best marketing tools for businesses. In fact, it’s not just great for businesses; it’s great for individuals looking to market a blog too.

I could go on and on about the advantages and strengths of social media marketing. Instead, I’m going to talk about some of the best social media sites for business marketing.

Facebook image via CC0 Public Domain

Is your business on the largest social networking site on the planet?

Facebook

Facebook has been around for 11 years now and few would have predicted its success. When it started out, there were a few users who accessed the platform to stay in touch with family and friends. Facebook is currently the most used social networking site of all time and shows no sign of slowing down. Millions of people use Facebook every day for a variety of reasons, and this is why it’s perfect for marketing. In addition to the vast amount of potential customers, the social giant offers resources for businesses to help with your marketing efforts. You can pay to have your Facebook page advertised on people’s News Feeds who fall into your target audience(s). There’s also a local element; you can advertise directly to potential customers in your area and promote your location via check-ins, a map and your profile. It’s a tremendous site for businesses to use and continues to add new features and resources on a regular basis.

Twitter image via CC0 Public Domain

Has your business joined the conversation on Twitter?

Twitter

When I think of Twitter, two words pop into my head: real-time and community. Twitter is the social networking site that people go to for instant updates. With its 140-character limit (for now), the micro-blogging platform encourages a higher volume of posting than other social platforms. Many people now go on Twitter to find out about news stories and learn what’s going on in the world. If you’re a Twitter veteran, you’ve probably noticed that online communities are easily formed there by utilizing lists, hashtags and tagging other users. In a business sense, it’s ideal for marketing. You can zone in on Twitter audiences that are most relevant to your business. Twitter also presents you the opportunity to engage with a lot of people. Some of the best social media marketing strategies include using Twitter to engage with users. Using hashtags gives you the chance to promote your business to people all over the world.

Image via CC0 Public Domain

Is your business utilizing the power of video?

YouTube

Many people forget about YouTube when the discussion turns to social media. It is considered a social networking site because you can create a profile and interact with others. YouTube was purchased by Google in 2006, only a year after its arrival, and is now a serious player in the entertainment business, with billions of people watching videos every day. This is fantastic news from a business marketing perspective. It gives you a chance to upload videos promoting your business, which can be viewed by potential customers around town or around the world. There’s also a chance that your video could go viral, resulting in a significant increase in traffic, attention and customers to your business. If a picture’s worth a thousand words, than a video is worth even more.

While social media is a conversation, what you want to achieve from this game-changing addition to your marketing mix is all about you.

While these three social platforms can be great options for businesses, remember that your business has unique objectives and needs. That’s why it’s crucial to put together a strategy before getting social. If you’d like help putting together your targeted strategy (or just have some questions on the subject), let us know. We love to help brands get social with their targeted audience(s)!

Let’s do social well (and social good),
Jaime

Let’s chat (about social media for business, social strategies or otherwise):
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Facebook’s Next Stop: World Domination (and That’s a Good Thing)

When I was growing up, my friends and I used to talk about what we wanted to achieve. No matter what occupation came up or what route someone wanted to take, it always ended with ‘world domination.’

Planet Facebook or Planet Earth?

“Planet Facebook or Planet Earth? by Paul Butler” via Duncan Hill via CC BY 2.0

That’s what Facebook wants too, and it may get there. The stats are already ridiculous, but the social giant continues to incorporate itself more and more into our everyday lives. Earlier this year, one billion people used Facebook in a single day. Think about that: 1 in 7 people on Earth logged into Facebook in one day. That’s incredible! And the social behemoth isn’t stopping now.

“On Monday, 1 in 7 people on Earth used Facebook to connect with their friends and family.” –Mark Zuckerberg

Here’s what Facebook has been up to this summer:

We already talked about how Facebook wants to be your news source, and the largest social media platform continues to strengthen its standing with journalists, publishers and public figures. It allows you to keep in touch with friends and family and even share private moments via Messenger and Moments. Now it’s looking to enter your work space and help those without the luxury of broadband Internet access stay connected.

If Facebook were a country, it would be the most populous on Earth. (Source: Huffington Post)

The social behemoth has 1.49 billion monthly active users (as of 6/30/15) and approximately 83% of its daily active users are outside the US and Canada. More than 40 million small businesses have active Pages, and the social leader employs nearly 11,000 people in 48 offices around the world. (Source: Facebook)

Do you see what I mean? Facebook isn’t comparing itself to Twitter or worrying about what Snapchat is doing. It’s trying to help people in need, bring Internet access to the whole world and connect people in every generation, in every country and in every language.

One day Facebook may touch nearly every aspect of our lives, from work to school to play, and it could change the world.

Read: Facebook Pages: Now Open for Communication

What’s the Future of Facebook? 

Do you see Facebook moving beyond a social platform in its future?

Is Facebook’s potential worldwide power good or bad?

Planet Facebook or Planet Earth: Where will we live in the future?

Tipping my cap to Zuck,
Jaime

Let’s chat (about Facebook, world domination or otherwise):
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Facebook Pages: Now Open for Communication

Facebook for Business announced updates to Pages’ messaging capabilities earlier this month, and we’re all for making communication between brands and their audiences easier. But can it be too easy?

“Over a billion people visit Pages every month looking for more information from businesses.”

-Facebook for Business

Are you utilizing the enhanced Pages messaging capabilities?

Picture courtesy of Facebook for Business // text & thumbs up added by author

We’re always fans of helping brands and consumers communicate more clearly, so we love a number of these updates.

Send private messages to a Page from a local awareness ad.

You can now add a “Send Message” call-to-action button to your local awareness ads. What a great idea! Encourage prospects to initiate a private conversation with your business to learn more about your products or services, RSVP for an event or to place an order. A private conversation fuels a more intimate connection between brand and consumer. We’ve already begun brainstorming ideas on how to best utilize this new feature for our business and clients alike.

Reply to comments privately with a message.

We love this one! If a customer (or prospect) posts to your wall, you’re now able to respond privately in Messenger. The message links to the original comment, so the person who posted the question understands why he’s receiving a message from you. Plus, a notation is left under the person’s comment on the page letting others know that you responded privately and didn’t ignore him. This new feature applies to many situations, including order tracking and quoting.

Is the "Very responsive to messages" badge helpful to small businesses?

Picture courtesy of Facebook for Business

“Very responsive to messages” badge

Here’s the new feature we’re not sure about. We love prompt responses and timely communication, but does every question require an immediate answer? Pages that respond to 90% of messages with a median response time of less than five minutes will now showcase a “Very responsive to messages” badge.

As a small business owner, are you glued to your social networks 24/7? Whether we’re waiting on customers in our store or working on a client project, sometimes its best to give our full attention to the task at hand (like driving, for instance). Is it even advisable to jump at every social notification during these times? We’re interested in hearing from small business owners and professionals on this one. Will this new feature help or hurt small businesses?

“Messaging has become a preferred communication channel for people, and now people and businesses on Facebook can start real-time conversations with each other in more ways.”

-Facebook for Business

Page admin tools for managing messages

As a Page admin, how can you handle the increase in messages these updates should deliver? Saved replies, for one. While your communication with clients and prospects should be personal, it will be handy to save replies to common questions for easy retrieval later. Only save the replies you’ll use most often though. Otherwise, you’ll be digging through so many saved replies to find the one you want that this cool feature won’t be helpful. You’ll be able to edit saved replies, so you can still personalize your message.

Related reading: Facebook Messenger Is Now a Platform — And Open For Business

Comment on Facebook Pages’ new messaging capabilities

Which one of these updates will most help your business?

What do you think about the “Very responsive to messages” badge?

Do you manage your company’s Facebook page or do you delegate it to someone else?

p.s. If you need help making Facebook work for you business, we’d love to talk!

A fan of communication,
Jaime

Let’s chat (on Facebook, a new project or otherwise):
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Facebook Wants to be Your News Source: Is That What You Want?

Facebook’s at it again. The social behemoth has tweaked its News Feed algorithm to focus on time spent looking at a post — regardless of engagement.

Facebook wants to be your news source

Facebook wants to be your news source. But do you want to get your news from Facebook?

“We’ve discovered that if people spend significantly more time on a particular story in News Feed than the majority of other stories they look at, this is a good sign that content was relevant to them.”
-Ansha Yu, Facebook software engineer

The implications of this move could be interesting to brands. We had previously been encouraged via another News Feed algorithm update to share link-style posts instead of pictures. This move presented a dilemma to some pages, including CCC, because photo posts continued to draw more engagement while link posts now had a greater reach. So we mixed our post types in order to satisfy Facebook’s wishes and our audience’s.

Now Facebook is pushing even harder towards brands sharing link posts with its ‘time spent reading’ update. People rarely spend much time looking at photo posts, unless someone uploads an entire album or an infographic. You’re more likely to linger on a post while reading, whether it’s text or an article.

This move fits in with Facebook’s overall goal to be your destination for news. However, it seems that Facebook users don’t want to focus on the news when they visit the site. On the CCC page, we’ve always had a much higher engagement rate on photos than articles even if fans are clicking through to read the articles.

So let us ask you, Facebook users: What type of content do you prefer on Facebook?

A) Newsworthy articles
B) Fun/inspirational pictures
C) Updates from family/friends
D) Special offers from brands

For now, we’ll continue to offer a mix of newsworthy articles in our areas of expertise (marketing, writing and social media) along with fun pictures and tips in a visual format. But it will be interesting to monitor this development and see if Facebook is able to move closer to the news destination it wants to be.

Where do you see Facebook’s future — news, entertainment, connecting people or something else?

CCC’s Reporter Extraordinaire,
Jaime

Let’s chat (on Facebook, news or otherwise): 
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