Social Media Summer Round-Up: New Features You Need To Know

Social media platforms are constantly evolving, so it’s important to keep up on the latest features and understand how to use them for your brand or business. Enjoy our summer round-up with a cool drink in-hand!

Social Media Summer Round-Up: New Features You Need To Know

Is your brand utilizing the new features on your favorite social media platforms?

Instagram

Stories continue to explode in popularity, as they’re expected to outpace Feeds as the primary mechanism of content creation by the end of this year. So, Instagram continues to add features to Stories to increase interactivity and fuel their growth, including Interactive Stories Ads, a donation sticker and the new ‘Join Chat’ sticker. We love the interactivity of Instagram Stories, which allow accounts you tag to share your Story in their Stories. For example, we tagged an influencer we quoted in one of our blog articles, and in turn, he tagged other influencers quoted in the post. Engagement galore!

Another area of focus on the platform is Explore, which more than 50% of accounts use every month. Instagram bills Explore as its Discovery Destination, and it offers a prime opportunity for brands to connect with potential new customers. As the company continues investing in this area of the platform, it will begin rolling out ads to help brands connect with people and vice versa. Would your brand be interested in running an ad in Explore?

Instagram introduced Checkout this spring, another feature designed to bring people and brands together. This quick and secure technology includes product stickers in Stories, product tags in the Feed and a shopping destination in Explore. We’ve enjoyed using this feature to make it even easier for people to shop our clients’ products and get more information without leaving the app.

Finally, Instagram is still all in on IGTV, despite its slow start. Incorporating horizontal video should help increase use, both from a creation and consumption standpoint. Don’t replace your YouTube channel with IGTV; use it to grow your community on Instagram. It has been shown to increase engagement with existing followers, especially since IGTV videos now appear in the Feed. We’re finally posting an IGTV video this week after thinking about how best to use IGTV to help achieve our objectives on the platform. The shift to include horizontal video will help us use this growing area of the platform more for clients as well. Does your business utilize IGTV? What other features or capabilities would you like to see added?

The State of Instagram Marketing 2019

LinkedIn

The largest professional networking platform has been busy adding new features for business pages, which are much more robust than they used to be. Based on feedback from page admins, LinkedIn has introduced custom call-to-action (CTA) buttons to help drive leads and measure the results. This is an overdue feature, and we’re excited about the analytics (housed in your home dashboard) to see which buttons are generating traffic and which are not.

The platform has focused on upping engagement in the past year plus, and they’re not done. Now, page admins can associate up to three hashtags with your page (via the communities feature in the admin center). This change allows pages to engage directly with members’ posts which contain these hashtags (without using any time-consuming “hacks”).

LinkedIn Changes its Algorithm to Surface More Personalized Content

Further targeting increased engagement, LinkedIn has updated its algorithm to deliver more personalized content to your feed that aligns with your professional interests, not necessarily viral content. You may be seeing more posts from people you’re not connected with, especially if you have connections, groups, hashtags you follow, employers/clients or interests in common. This change could help you connect and develop relationships with new business contacts and potential customers.

Finally, the professional platform has added three new objectives to Campaign Manager to help marketers achieve their more complex business goals: brand awareness, website conversions and job applicants. These changes are the latest updates to LinkedIn’s integration with Google Campaign Manager in October of 2018.

20 LinkedIn Tips to Help Boost Engagement

 

Twitter

The micro-blogging platform made a splash this month when it introduced a new website for desktop. At this point, you can still choose to use Legacy Twitter, or the current layout, which we have chosen to do. The new layout seems a little busy to us, like walking into Times Square with all of the lights, signs and digital billboards. What do you think of the new design? (A poll we ran on Twitter split 50/50 between the two layouts.)

Twitter also updated its search results by adding context to help guide you to the results you’re looking for. For example, a search result will now show you if it’s trending or if an account has any followers in common with you. This tweak is part of a larger algorithm change that is geared toward showing you more content from users you’re not connected with, but may be interested in. Note that activity from your brand account(s) may show up in relevant searches, so keep that in mind as you engage with other users’ tweets.

On the other hand, Twitter is looking to give you more control over conversations you start. The platform is testing the ability to hide replies to your Tweets with users in Canada, although users will still be able to view the replies and engage with them. Would you like this feature to be rolled out globally?

Finally, the company has introduced a new creative team called “Twitter ArtHouse” that will help brands produce video content on their platform. Research shows that video content optimized for Twitter drives 33% more emotional engagement than non-optimized spots, and users spend 24% more time with Creator ads, so this could be a boost for brands to ensure their contact is seen and engaged with. Twitter has recently increased efforts to better monetize creator content in order to draw advertisers, along with Facebook, Snapchat and Instagram.

How Twitter Bridges the Gap Between Brands and their Audiences

 

Facebook

The beleaguered social platform has been in the news for the wrong reasons lately, but it continues to outpace all other social platforms with one billion users logging in every month. Due to continued criticism, the company has announced it will create a new, independent content review board. The tech giant is trying to convince the government it is a tech company, not a publisher, to avoid regulation. Should Facebook be responsible for the media published on its platform?

In other news, Facebook has added a ‘Top Fans’ targeting option on posts to drive more community engagement and create a stronger connection with your most ardent supporters. Currently, it’s only available to Pages with 10,000 followers, and you can control it in your Page settings.

Facebook's wallet app, Calibra, will handle payments for its cryptocurrency launching in 2020.

The social giant made waves earlier this year when it jumped into the cryptocurrency game with Libra. Facebook’s digital currency is supposed to be easier to use than other options, like Bitcoin, and the company has partnered with industry leaders, including Uber and Spotify, to help increase its popularity. It will be interesting to see if this takes off when it launches in the first half of 2020 and whether it will be a valid payment method for businesses. Would you be willing to accept Libra for your products or services?

Finally, Facebook has added new, free training modules to its Facebook Blueprint education platform. The platform is designed to help small businesses and page admins improve their digital marketing skills and understanding of how to best utilize the platform. Facebook Blueprint also offers Instagram insight as well as Facebook Ads certification courses.

10 Expert Tips to Improve Your Facebook Video Marketing

New Feature Feedback

What new feature are you most excited about? Which platforms deliver the best results for your business? Which platform or feature would you like more in-depth analysis or tips on? What questions do you have about your social media marketing efforts?

Leave your thoughts or questions in the comments, contact us to discuss your needs or connect with us on social to stay in touch. We’re looking forward to hearing from you!

Let’s get social on SMM,
Jaime

 

Marketers: Don’t Forget About Desktop

Mobile offices, mobile apps, Mobilegeddon: The age of mobile has arrived. We can tap into Wi-Fi at 35,000 feet and conduct business from almost anywhere in the world.

Desktops (and laptops) are still worth paying attention to, marketers.

Desktop access to the Internet has risen 37% over the past four years. Source: comScore

But don’t forget about desktop, marketers. It hasn’t gone the way of 8 tracks and parachute pants just yet — and is still worth your attention.

While browsing trends in social media marketing for 2015, one in particular caught our eye. While mobile access to the Internet has quadrupled over the past four years, desktop access has also risen 37%.^

“Mobile’s new domination of social media activity did not sap numbers and minutes from desktop digital time, however. Instead, digital time seeped into Americans’ off-hours, as they brought their smartphones and tablets to television time, waiting rooms, Starbucks’ lines and bed.”  –Social Media Examiner

Despite its impressive growth, mobile is still not the primary device used to access the top digital properties either, including Facebook.

Furthermore, Instagram recently released web profiles, making it easier to browse and share images on the Web. Despite being the fastest growing social network in 2014*, Instagram still heard loud and clear from users who wanted a better desktop experience. So the popular platform, launched in 2010 as a mobile app, expanded its web presence to make its users happy.

So yes, we live in the age of mobile but the desktop era hasn’t gone the way of dinosaurs just yet. Keep your customers happy (and prospects interested) by spreading your presence across the mobile/desktop divide.

(Irony: We just realized that we’re writing this as a movie about dinosaurs is breaking box office records around the world!)

Mobile/Desktop Feedback

Have you cut into your desktop/laptop time with mobile? Or cut into other activities with mobile?

How do you access social media (approx. mobile/desktop %)?

Are you surprised that mobile is not cutting into desktop’s overall numbers yet?

Sources: ^comScore | *Pew Research Center | Social Media Examiner

Blogging on a desktop,
Jaime

Let’s chat (on mobile, desktop or otherwise): 
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Social Media: Sales or Marketing Tool?

Social Media: Sales or Marketing?

The big discussion on social media revolves around selling. Is it for hard selling? Creating and maintaining relationships? Building a community?

Social media creates opportunities. It’s up to you to close them.

Social media is one tool in your marketing mix. The confusion lies in the merging of sales and marketing — two separate functions (that need to work together). Marketing, including social media, should bring you opportunities, but it’s up to sales to convert them. Does that make sense?

If you’re receiving (qualified) leads, then social media and your other marketing tools are doing their job. If you’re not, adjust your marketing methods that aren’t working.

If social media isn’t working for you, ask yourself:

  • Am I on the correct social media platforms?
  • Is my strategy designed to bring in qualified leads?
  • What are my calls-to-action (CTAs) asking?

If you’re bringing in qualified leads but not closing them, that’s a sales issue. Perhaps your website isn’t user-friendly, your pricing doesn’t work for people, or they’re not buying the value of your products or services. Regardless, not converting your opportunities isn’t a marketing or social media issue. It’s not about pointing the finger. It’s about achieving results.

That’s my take; I’d love to hear yours!

What’s your take on the sales and marketing conundrum?

Is social media a sales or marketing tool?

Cheers,
Jaime

Sales or marketing: join our conversation! 
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Social Media’s Nice, But It’s Not IRL

Last night, I had the pleasure of meeting up with professional friends for a fun night out. Despite the frigid temperatures, I was actually looking forward to bundling up and heading North for the occasion. These are people that I’ve worked long hours with, learned so much from and are just plain fun to be around. Plus, it’s always a wonderful networking opportunity for future endeavors when you hang out with well-connected people.

Yours truly with Dana Zezzo

Hanging out with Dana Zezzo, inventor of the Zoint & “Get Social” king, at a tweet-up at the House of Blues in Vegas.

You don’t need to convince me of the benefits of social media, both personal and professional. I preach them every day. But some people mistake ‘getting social’ on social media for real life socializing, which it’s not. We all need interaction with other human beings (some more than others), and there’s something about face-to-face communication that just can’t be duplicated in other communication channels.

You may also like: Enough with the Email… Pick up the Phone!

To illustrate my point, you may have come across this popular acronym during your social travels: IRL. It stands for In Real Life, as in “I finally met Lars Ulrich IRL at the Rock and Roll Hall of Fame yesterday. What a cool dude!”

The author with reps from Driving Impressions

Enjoying the Scottsdale weather with the guys from Driving Impressions.

So here’s my point: at some point, stop getting social online and actually meet up with some people IRL. You’ll be glad you did.

Your Turn

Agree or disagree?

Is your social calendar conducted entirely online?

When’s the last time you met someone ‘in real life?’

Where’s your favorite hangout (and I don’t mean Google+)?

Living large IRL,
Jaime

Let’s connect on social media (and IRL)…
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