How to Increase Sales Using Social Media

CCC is excited to welcome Lisa Austin and MyEcomClub.com to the blog! Learn more about both at the conclusion of this guest post.

Learn how you can better market your ecommerce business through Facebook, Instagram, and Pinterest. These 5 simple tips will teach you how to increase sales using social media.

The Power of Social Media

Cherilyn and I were next door neighbors ten years ago. Since that time, we have both moved–she moved to a different state and I moved to a different city. Despite the distance of two hundred and forty miles between us, I know that Cherilyn recently started her own online business selling beauty products.

How do I know? She announced it to me and all of her other friends on Facebook. In addition, I know when she’s having specials on certain products or running promotions. And it has all been done without a cent of her money being spent on marketing.

What’s the secret? The secret is social media. Viewers of social media know you and trust you because you have a relationship. According to DEI Worldwide, 70% of consumers use social media as often as they use firm websites to gather information about products. In addition, 60-70% of people believe that recommendations from other people online are “valuable, credible, and honest.”

Consumers Online

81% of the developed world now has internet access. Essentially that means that of the countries with expendable income, 81% can be reached from anywhere in the world. Global accessibility has never been greater than it is at this time. But with that accessibility also comes an overload of information and products.

Social media can help shoppers sort through it all. Social media, such as Facebook, Instagram, and Twitter, allows business owners to build relationships with their prospects, as well as use existing relationships to turn friends into customers.

Think about how many adults use social media while at work–just to get a mental break from their jobs. They may be on a coffee break, scrolling through their Instagram feed, when they see your business’s post. With every social media post your business makes, you’re reaching prospects during a time or place that television, radio, and print ads often cannot.

A Boost to Businesses

When a viewer sees a post, it can be almost like magic. According to Forbes contributor Jayson DeMers, “studies have shown that social media has a 100% higher lead-to-close rate than outbound marketing.” And an IDC study released in 2014, found that buyers that use social media have 84% larger budgets than buyers that don’t. That’s a powerful formula!

Most of the developed world has internet + social media users have larger budgets + 100% higher closing rate = success!

Social media can bring you more leads and more sales without investing a fortune in marketing. However, social media marketing often falls flat. So I’ve gathered five tips to help you successfully connect with your customers.

5 Tips to Increase Sales Using Social Media:

  1. Post Often – By spending at least six hours per week, 66% of marketers saw a benefit from social media in lead generation.
  2. Use Images – Place an image alongside your text on Facebook. Posts with images have 2.3 times more engagement than stand-alone text.
  3. Learn to Pin – Pinners spend 50% more on purchases through the social media channel than users of other social media platforms, yet only 40% of marketers use it.
  4. Photograph People – When posting on Instagram, use photos of people. Studies show that photos with faces get 38% more likes than those without. So place your products with a person for a more positive response.
  5. Make a Video – Close to half of all internet users look for product related videos before visiting a store. Even though you may not have a brick and mortar storefront, put this statistic to work for you. Create simple videos about the products or services you sell and place them on your website as well as Youtube. Shoppers who view a video are almost twice as likely to make a purchase than shoppers who did not view a video.

(Thanks Hubspot for these great stats!)

So next time you are searching for a way to boost your sales, take a closer look at social media. It’s a great way to build your brand and boost your sales.

This post originally appeared on MyEcomClub.com and has been shared on the CCC blog with permission.

Lisa Austin, My EcomClub.com  Lisa Austin

 

The Best Social Media Sites For Business Marketing

"A Conversation" by Khalid Albaih via CC BY 2.0

Social media is one of the best marketing tools for businesses. In fact, it’s not just great for businesses; it’s great for individuals looking to market a blog too.

I could go on and on about the advantages and strengths of social media marketing. Instead, I’m going to talk about some of the best social media sites for business marketing.

Facebook image via CC0 Public Domain

Is your business on the largest social networking site on the planet?

Facebook

Facebook has been around for 11 years now and few would have predicted its success. When it started out, there were a few users who accessed the platform to stay in touch with family and friends. Facebook is currently the most used social networking site of all time and shows no sign of slowing down. Millions of people use Facebook every day for a variety of reasons, and this is why it’s perfect for marketing. In addition to the vast amount of potential customers, the social giant offers resources for businesses to help with your marketing efforts. You can pay to have your Facebook page advertised on people’s News Feeds who fall into your target audience(s). There’s also a local element; you can advertise directly to potential customers in your area and promote your location via check-ins, a map and your profile. It’s a tremendous site for businesses to use and continues to add new features and resources on a regular basis.

Twitter image via CC0 Public Domain

Has your business joined the conversation on Twitter?

Twitter

When I think of Twitter, two words pop into my head: real-time and community. Twitter is the social networking site that people go to for instant updates. With its 140-character limit (for now), the micro-blogging platform encourages a higher volume of posting than other social platforms. Many people now go on Twitter to find out about news stories and learn what’s going on in the world. If you’re a Twitter veteran, you’ve probably noticed that online communities are easily formed there by utilizing lists, hashtags and tagging other users. In a business sense, it’s ideal for marketing. You can zone in on Twitter audiences that are most relevant to your business. Twitter also presents you the opportunity to engage with a lot of people. Some of the best social media marketing strategies include using Twitter to engage with users. Using hashtags gives you the chance to promote your business to people all over the world.

Image via CC0 Public Domain

Is your business utilizing the power of video?

YouTube

Many people forget about YouTube when the discussion turns to social media. It is considered a social networking site because you can create a profile and interact with others. YouTube was purchased by Google in 2006, only a year after its arrival, and is now a serious player in the entertainment business, with billions of people watching videos every day. This is fantastic news from a business marketing perspective. It gives you a chance to upload videos promoting your business, which can be viewed by potential customers around town or around the world. There’s also a chance that your video could go viral, resulting in a significant increase in traffic, attention and customers to your business. If a picture’s worth a thousand words, than a video is worth even more.

While social media is a conversation, what you want to achieve from this game-changing addition to your marketing mix is all about you.

While these three social platforms can be great options for businesses, remember that your business has unique objectives and needs. That’s why it’s crucial to put together a strategy before getting social. If you’d like help putting together your targeted strategy (or just have some questions on the subject), let us know. We love to help brands get social with their targeted audience(s)!

Let’s do social well (and social good),
Jaime

Let’s chat (about social media for business, social strategies or otherwise):
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Get Real, Brands: Why Real Is Usually Right

Whether you’re a racing fan or not, you have to love Jeff Gordon and his sponsor, Pepsi MAX, right now.

Last year, the duo produced an awesome ‘test drive‘ video, where a disguised Jeff Gordon took an unsuspecting used car salesman on the ride of his life. Only, it was fake. A stunt driver, paid actors and a car that didn’t exist (an ’09 Camaro). Some of the thrill wore off after the truth came out. And the truth will come out in today’s ultra-connected, 24/7 world.

So this time, they got it right. They wanted to show the reporter, who broke the story of the initial video being fake, that they could, in fact, pull off a real stunt of EPIC proportions. And they did. Jalopnik‘s Travis Okulski went for the ride of his life. All real this time, and the Internet’s buzzing about it.

No, you can’t believe everything you see on the Internet. But when a brand gets real, it usually gets it right.

What did you think of the video?

“Test Drive 2” video courtesy of Pepsi YouTube Channel
Tweet from Travis Okulski’s Twitter feed

Cheers,
Jaime

All real, all the time. Let’s connect:
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Social Media Savvy: It’s Still All About the Brand

One of the more popular posts I wrote last year was about social media branding and its importance to your brand’s reputation, especially if you’re in the marketing, social media, technology or related fields. After reading Dustin W. Stout’s excellent post on the subject, I realized an update was in order. The major social networks were busy editing, tweaking and re-branding in 2013.

Why does it even matter?

  • Your reputation — If your social media branding is out of date, what else is?
  • Respect — You’ve carefully cultivated your brand and want people to use it as intended. Extend that courtesy to others, including social media networks.
  • Brand police — The networks may not notice that you’re using their out-of-date branding unless you’re Coca-Cola or Apple. But remember, you are renting space on their platforms so it’s not a good idea.
spotlight shining on the major social media network logos

Your brand conveys who you are and what you’re about. Make sure to always comply with other company’s brand guidelines.

Facebook rolled out a new like button this year, but the social media giant’s main logo has remained pretty consistent. The company uses a white ‘f’ in a blue square and does not allow use of the full Facebook logo.

Google may be a brand master, but it’s social network Google+ is still figuring out which way it wants to go in that department. This platform has changed its branding every year of its short existence, and has currently settled on a centered ‘g+’ on a red background.

Twitter‘s flying high from its splashy IPO earlier this year (which has since come back to Earth), so its fresh branding with its legendary bird angled up makes sense. Stay away from the old ‘t’ or full Twitter logos, or the dreaded Fail Whale may appear.

Instagram is a new addition to this year’s post as the visual social platform has exploded over the past two years. The company has added video to its repertoire, been purchased by Facebook and moved to the web — a major reason to grab a badge and promote your account.

                 Facebook logo     Google+ logo     Twitter logo     Instagram logo     Pinterest logo     LinkedIn logo     YouTube logo

The current branding for the major social platforms is shown above. (Keep in mind that some offer additional options, depending on use.) For your convenience, I’ve linked each logo to the current branding guidelines for that social network.

Questions? Comments? We’d love to hear from you about social media brand compliance.

Is using current social media branding on your website, blog and other marketing materials important to you?

Is it as important if you’re not in a related industry?

Is there another social media network or platform you’re interested in?

Need to update your social media branding? As a special treat, Dustin has shared a downloadable file at the end of his aforementioned insightful post.

Well blog readers, it’s  been an eventful year. Thank you for reading along, joining the discussions and sharing our content to your connections. We really appreciate it, and wish everyone a happy, healthy and prosperous 2014!

Spotlight photo courtesy of Virgin Mobile’s Wallpaper Swag Gallery // Social media icons were added

Stay safe and enjoy ringing in the New Year!

Jaime

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Happy Mother’s Day, Mom. Love, Google

Brands have been creating content, offering special promotions and attaching themselves to seemingly non-related holidays for years. But for Mother’s Day 2013, Google nailed it.

Here’s to the Moms

The worldwide search giant did what it does best — connected you to the information you need. A special landing page offers:

  • a video celebrating moms created from user videos showing touching mom moments from their own lives (YouTube)
  • last minute gift ideas (Google Shopping) & deals (Google Offers)
  • a way to hang out with Mom on Mother’s Day no matter where you are (Google+ Hangouts)
  • a quick way to send flowers (Google Maps)

In one swoop, Google managed to create goodwill with its customers, positive PR for itself and help its users celebrate Mother’s Day with ease. You go, Google, and thanks for putting the world — and our loved ones — at our fingertips.

Weigh in!

What do you think of Google’s landing page? Have you used it?

How are you celebrating Mother’s Day this year?

What other successful examples of brands associating themselves with holidays have you seen?

Here’s to the Moms,
Jaime

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