Understanding Social Media Etiquette with Real-World Scenarios

Google social media etiquette, and you’ll retrieve over 4,000,000 results (at the time of this writing). Clearly, it’s a topic that resonates with people, and in the ever-changing, real-time realm of social media, it’s easy to understand why people are confused on what’s appropriate and what’s not. Throw in trying to balance personal and business accounts on a variety of platforms, and we have a free-for-all on our hands.

Not sure if something is appropriate online? Translate it into a real-world scenario.

What can you do? When you find yourself facing a social media conundrum, translate it to a real-world scenario. For example, it’s popular nowadays to send new connections an automated sales pitch, er message, asking for favors left and right: retweet my pinned tweet, buy my book, follow me on a plethora of other platforms (where, coincidentally, your new connection blasts out the same exact content at the same exact time). You may find yourself wondering, ‘should I do this too?’

OK, let’s translate this behavior into real life. You stop in a coffee shop to get your fix, and strike up a conversation with a guy behind you in line. (It’s amazing the people you meet in coffee shops!) When you get to the counter, you ask the nice gentleman you just connected with to buy your latte. Of course! Who doesn’t do that, right?

If you think that’s nuts, I’m with you. You wouldn’t do that, and chances are, neither would anyone else. However, people do this every day in the digital world and think it’s not only acceptable, but expected.

Social Media’s Nice, But It’s Not IRL

But, here’s the thing. It blows people away online too, and not in a good way. Trying to become a thought leader in your field or connect with experienced industry professionals to learn from them? Don’t immediately hit them up for favors upon connecting, or you’ll be viewed as just another leach.

That may sound harsh, but it applies to networking in person or online. Connections aren’t things waiting to be used, they’re people to build relationships with. When you approach someone or make a new connection, look at how you can bring value to the relationship — not what you can get out of it. Eventually, this person may be able to help you, but not if you approach him or her immediately asking for favors.

Don’t Ask To Pick My Brain. (And 11 other tips for building a strong professional network)

Talk to influencers in any industry, and they’ll share tale after tale of people constantly hitting them up for favors. They usually want to help others, because people helped them get where they are today. But they’re people, and they don’t like being used.

So the next time you’re thinking about doing something online, remember to translate it into real-world (or offline) behavior. Does it sound crazy? Then move on. It’s easy to forget that we’re still dealing with human beings in our fast-paced, digital world. (Unless you’re talking to a chat bot, but that’s a subject for another blog post.)

Share Your Thoughts

Do you agree with this post, or is our online world a different place with different social norms?

What are your thoughts on sending automated messages to new connections?

What’s your best coffee shop story?

Straddling the offline and online worlds,
Jaime

Let’s chat (about social media etiquette, your marketing needs or otherwise):
Facebook_2013_30x30LinkedIn_2013_30x30Pinterest_2013_30x30Twitter_2013_30x30https://instagram.com/jaimeshine

 

 

Social Media Savvy: It’s Still All About the Brand

One of the more popular posts I wrote last year was about social media branding and its importance to your brand’s reputation, especially if you’re in the marketing, social media, technology or related fields. After reading Dustin W. Stout’s excellent post on the subject, I realized an update was in order. The major social networks were busy editing, tweaking and re-branding in 2013.

Why does it even matter?

  • Your reputation — If your social media branding is out of date, what else is?
  • Respect — You’ve carefully cultivated your brand and want people to use it as intended. Extend that courtesy to others, including social media networks.
  • Brand police — The networks may not notice that you’re using their out-of-date branding unless you’re Coca-Cola or Apple. But remember, you are renting space on their platforms so it’s not a good idea.
spotlight shining on the major social media network logos

Your brand conveys who you are and what you’re about. Make sure to always comply with other company’s brand guidelines.

Facebook rolled out a new like button this year, but the social media giant’s main logo has remained pretty consistent. The company uses a white ‘f’ in a blue square and does not allow use of the full Facebook logo.

Google may be a brand master, but it’s social network Google+ is still figuring out which way it wants to go in that department. This platform has changed its branding every year of its short existence, and has currently settled on a centered ‘g+’ on a red background.

Twitter‘s flying high from its splashy IPO earlier this year (which has since come back to Earth), so its fresh branding with its legendary bird angled up makes sense. Stay away from the old ‘t’ or full Twitter logos, or the dreaded Fail Whale may appear.

Instagram is a new addition to this year’s post as the visual social platform has exploded over the past two years. The company has added video to its repertoire, been purchased by Facebook and moved to the web — a major reason to grab a badge and promote your account.

                 Facebook logo     Google+ logo     Twitter logo     Instagram logo     Pinterest logo     LinkedIn logo     YouTube logo

The current branding for the major social platforms is shown above. (Keep in mind that some offer additional options, depending on use.) For your convenience, I’ve linked each logo to the current branding guidelines for that social network.

Questions? Comments? We’d love to hear from you about social media brand compliance.

Is using current social media branding on your website, blog and other marketing materials important to you?

Is it as important if you’re not in a related industry?

Is there another social media network or platform you’re interested in?

Need to update your social media branding? As a special treat, Dustin has shared a downloadable file at the end of his aforementioned insightful post.

Well blog readers, it’s  been an eventful year. Thank you for reading along, joining the discussions and sharing our content to your connections. We really appreciate it, and wish everyone a happy, healthy and prosperous 2014!

Spotlight photo courtesy of Virgin Mobile’s Wallpaper Swag Gallery // Social media icons were added

Stay safe and enjoy ringing in the New Year!

Jaime

Join the conversation: 
Facebook logo Google+ logo Twitter logo Instagram logo Pinterest logo LinkedIn logo YouTube logo

Tweet Some Love, Gain Some Respect

We all have them in our lives. A babysitter that’s always available when you really need a night out. A loyal friend who’s willing to interrupt her day to hear your latest crisis over coffee. A lifelong customer who loves your business’ story. A super fan who engages with and shares your content more than you do. People who just make your world turn a little easier. Now there’s a cool, new way to thank them.

Starbucks continues to embrace the digital realm and social media by partnering with Twitter to introduce tweet-a-coffee. After quickly connecting your Starbucks and Twitter accounts, you can easily send your loyal friend, awesome customer or super fan a $5 eGift card. Seriously, it’s that easy.

As a business owner, I immediately thought of some priceless opportunities for brands. Giveways? You no longer need to retrieve a winner’s physical address to mail swag, just a Twitter handle. Thanking loyal fans (and customers)? It’s easy on your end but is appreciated by the recipient. Your fans and customers will enjoy being publicly recognized for their loyalty, contribution to your digital marketing efforts and fabulous ideas. In turn, your business receives positive PR and the warm, fuzzy feeling associated with being good corporate citizens. And don’t forget about acknowledging employees!

I had to try this new service, so I tweeted a coffee to one of Clearly Conveyed Communications‘s super fans, Lance Wyllie. Lance is always willing to engage in thoughtful conversation, add insightful comments to discussions (on the blog and Twitter) and is so generous with sharing others’ information.

The process couldn’t have been easier. After quickly connecting my Starbucks and Twitter accounts, I sent a personalized message to @tweetacoffee to @LanceWyllie (as seen above). Starbucks’ @Tweetacoffee account immediately tweeted Lance a clickable link to redeem his eGift card (which can be scanned from your smartphone or printed out). On the back end, Starbucks sent me a receipt confirming my purchase and separately emailed me when Lance viewed the gift. A seamless process.

It’s always exciting when a new tool becomes available to add to your marketing mix. Just remember: tweet some love, gain some respect.

How can you or your business utilize tweet-a-coffee?

Who would you tweet-a-coffee to?

Tweets from my (@jaimeshine) Twitter feed
Tweet-a-Coffee video courtesy of Starbucks

An espresso addict (and Starbucks fan),
Jaime

p.s. As an espresso addict, it’s hard for me to fathom people who don’t drink espresso or coffee. Rest assured, Starbucks offers tea, fruit juices, water, fresh bakery items, delicious breakfast sandwiches and oatmeal, among other favorites, for all of you non-coffee folks out there. 

p.s.s. To help spread the word, Starbucks is giving a $5 eGift card to the first 100,000 people who participate in the tweet-a-coffee program before 11/06/13 and fund the purchase with a Visa card. Full details here.

Coffee lover or not, connect with me… 
Facebook logo  Google+ branding  Twitter bird icon  Instagram  Pinterest logo  YouTube  LinkedIn_Logo60px

Social Media: What Do I Say? (Part 2)

In the last post, we discussed how to recycle quality content from other resources. As mentioned, this is a great way to continue to provide your fans and followers with compelling content while not bearing the load of always creating original content. It’s also a wonderful way to make connections on social media platforms and draw the attention of others.

Original Content
At some point, you will want to create original content as well. Don’t worry, it doesn’t have to be as intimidating as it sounds. There are several ways to quickly create engaging content to help draw your fans and followers into a conversation with you.

  • Successful case studies / testimonials — these are a great way to showcase what your business can do without saying so yourself. Customer testimonials or situations where you came through for a customer show other customers and prospects that you are a dependable business who will solve their challenges too. Check with customers before sharing specific information, such as their client names, order amounts or details of a project that may include proprietary business practices, etc.
  •  This / that questions — ask a question with two answers — this or that. For example, you see two new products at a tradeshow. Post pictures of both and ask your fans or followers whether they prefer product A or product B. It’s a great way to engage your fans and also garner feedback on what they like.
  • Pictures / videos — images are such a powerful way to break through the sea of text online and help to establish a human connection with your followers. Post pictures of your building, yourself with clients, product testing, at shows, etc. Don’t be afraid to mix in personal ones as well!
  • Quotes — inspiring or positive quotes can be a great way to make people smile and catch their attention. Quotes are often highly shared or retweeted, so they’re a great way to grow your follower base.

Don’t get overwhelmed with producing fresh content and stop updating your social media in fear of posting the wrong thing. Just use common sense when posting, and don’t be afraid to mix personal in with business. Yes, you have to be careful, but it’s a great way to show the person or people behind your business. Always remember…

People do business with people, not businesses.

They want to know who you are, what your hobbies are and the connections they have with you. Social media is a fantastic way to truly get social, and bring a human touch online and off.

Do you have other ideas on creating original content for social media? Please share in the comments. I would love to hear about them!

Jaime