Mobile Marketing Customization 101: A Guide

All mobile marketing strategies are different—and some are better than others. Starting out on the right foot requires planning, but a slew of utilities capable of generating potent mobile strategies exist. The modern smartphone user is constantly connected, and approximately 60 percent of global mobile consumers utilize their mobile devices as exclusive Internet sources.

The numbers are growing, too. As mobile apps achieve dominance, new, creative marketing strategies emerge. Compiled lists of the world’s best mobile games have emerged, shedding light on the sheer magnitude surrounding our mobile culture.

Modern marketers need to create custom mobile strategies to stay afloat, using the best-available resources to reach their goals. If you’re new to mobile marketing, or if you’re redefining your strategy, customization is key. Check out our step-by-step guide below, and take advantage of a comprehensive, consumer-tailored mobile strategy.

Step One: Analyze Your Target Population

 Analyze Your Target Population

Mobile technology has enabled the new age of consumer-specific marketing. Unfortunately, analytical gathering tools are too strong. Too often, mobile marketers overshoot their audience, catering to the masses instead of much-in-need consumer segments.

Use analytics, and use analytics wisely. Target your consumer demographics, and look at the key statistics surrounding them. Consider the following questions, too:

  • What is your consumer’s smartphone of choice?
  • How many in-store visitors were directed via mobile?
  • What pages do your consumers visit?
  • What content are your consumers viewing?

 

Step Two: Make Your Website Mobile-Friendly

Your mobile website needs to be accessible. Customized mobile marketing can’t occur if the consumer is unable to garner feedback, connect to webmail lists, make e-purchases or store online points.

I’m sure you or someone you know has an iPhone, Android, Blackberry, etc. If you don’t have each of these devices handy, there are some really cool tools that you can use to see how your website would actually look and behave on just about any mobile device. Fifty seven percent of users say they won’t recommend a business with a poorly designed mobile site.

Such high numbers warrant a website cleanup. Fortunately, both Safari and Firefox offer innovative tools geared towards the web platform-minded. Streamline your user’s browsing potential to assist their entry to customized channels.

 

Step Three: Let Your Consumer Control Mobile Content

Let Your Consumer Control Mobile Content

Assuming your mobile strategy contains multimedia content—which it should, consumers should be able to navigate it with ease. Consumers love controlling their content, studies revealing that:
  • 86 percent of viewers skip television commercials.
  • 44 percent of direct mail isn’t opened.
  • 46 percent of website viewers state design is a determining factor.

All content on your platform should serve the consumer. Moreover, it should be flexible based upon their evolving needs. Customizable content isn’t customizable if it isn’t skippable, and a consumer dedicated to your mobile platform will reveal valuable information about useful media while exposing loose ends.

Step Four: Customize Via SMS

Customize via SMS

SMS marketing is one of the world’s leading developments. Text-to-vote platforms, in particular, are an emergent trend creating customized platforms able to promote relevancy and effective navigation. Your mobile strategy will jump miles if it includes such services.

Your SMS strategy should, however, offer opt-in options. In the same way consumers prefer mobile content, they heavily prefer SMS control. Make sure all opt-in services follow strict privacy guidelines, and never shove offers through their push notifications. Use analytics, divide your consumer base and show the consumer you, the marketer, know their wants and needs.

Step Five: Consider Wearable Technology

Wearables have made a big splash recently. Fitbits and mobile thermostats have redefined the way consumers engage daily life, and “Internet-enabled” objects will likely persevere in the future. Don’t wait. Hit off a customizable mobile strategy before the market rises.

Customizable marketing strategies tailor offers to the consumer’s wants and needs. They’re buyer-centric, and they generate appeal from astounding offers. Sure, location-based offers, QR codes and SMS coupons are important, but the best customizable platforms are emergent. To be an effective marketer, you need to be ahead of the curve. In-store offers, social media guarantees and email redemption amenities are fantastic tools, but your arsenal should be one of business climate surveillance, prospective reasoning and innovation.

Author Biography

Sophorn Chhay

Sophorn is an inbound marketer specializing in attracting targeted visitors and generating sales qualified leads. Through Trumpia’s mass text messaging automation solution he helps businesses and organizations communicate effectively with their customers or members. Watch Trumpia’s 5-Minute Demo on how to execute an effective mobile marketing strategy.

The Art of Follow-Up

It’s an integral part of the marketing process yet most marketers don’t do it. Unfortunately, not following up on your marketing efforts leads to missed opportunities and sales.

"Over Coffee" by Drew Herron via CC BY-NC-SA 2.0

Do you excel at the art of follow-up?

We get it. You’re busy. You meant to follow up on the leads from the tradeshow or a marketing campaign or your latest email newsletter, but other things got in the way. Your boss called. Your kids got home from school. Life happened.

What’s the big deal?

The business-to-business (B2B) buying cycle is longer than business-to-consumer (B2C) and typically involves more people. You have to spend more time nurturing prospects and may have to touch them 7, 8 or 9 times (or more) before getting a sale.

How Many Touches Make a Sale?

While you would love to send out an email newsletter and have your website flooded with orders, that rarely happens. However, with the analytics available today, you can see who opened your newsletter the most and what links they clicked on, along with other data. Follow up with these prospects! They’re interested and may have been interrupted by life before reaching out to you.

“The single biggest problem in communication is the illusion that it has taken place.”  -George Bernard Shaw, author

Now here’s the fun part. How do you consistently follow up with people without being annoying?

  1. Get Social — It’s helpful to be connected to your customers and prospects on social media (business accounts at least), so you can engage with them. Each like of a post or retweet is a soft touch and reminds the person that you’re available.
  2. Note Communication Preferences — You have a slew of communication options at your fingertips today, but your customers and prospects probably have a preference. If Bob prefers Facebook Messenger, send him a message. If Sally would rather talk on the phone, give her a call.
  3. Be Customer-Focused — Yes, you want the sale but that’s not your customer’s or prospect’s issue. Let them know why you’re following up: so they don’t miss incredible savings or show up at their tradeshow next week empty-handed. How is closing this sale going to help them?
  4. Be Flexible — If you’re not hearing back, offer to schedule a quick call or visit when it’s most convenient for your customer or prospect. Let them know that you value their time and will be brief. It may be easier for your customer to meet you at a coffee shop for lunch or talk on their way to pick up their kids after work.

Following up is extra work but it also leads to more opportunities and sales, especially when done right. Use your data to decide where your best opportunities lie, but be human when reaching out to your customers and prospects. The art of follow-up is one of those things that computers just don’t understand, and that’s a good thing. 🙂

Feedback on Following Up

How do you decide when to follow up with customers and prospects?

Have you noticed your customers’ communication preferences?

Do you need more targeted leads to follow up on? CCC is Inbound Certified and we make marketing that people love. Let’s talk about how we can help you. 

Pic credit: Over Coffee by Drew Herron via CC BY-NC-SA 2.o

Happy Follow-Up Friday!
Jaime

Let’s chat (about follow-up, your marketing needs or otherwise):
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Using Google+ to Boost Your Search Engine Rankings

This is the final post in a 4-part series highlighting steps you can take to improve your website’s search engine optimization (SEO). This guide was written by Ramya Raju, an experienced freelance web design writer from India. If you missed any of the first 3 posts, you can review them here.

Clearly Conveyed Communications Google+ header

Search engines like Google are influenced by social media profiles, especially Google+. As Google’s own social network, Google+ carries major weight in boosting rankings on the largest search engine in the world. Its profiles are very helpful in personalizing search results that go beyond the local search results. If you wish to personalize searches, then carry out the following steps:

  • Create a Google+ profile for personal use and a business page.
  • Give a +1 share to the websites that you wish to generate rankings for. You can also share websites on the profile page and link to them using the personal information boxes in the recommended websites section.
  • Completely fill out the personal profile, so it comes up in appropriate searches and draws interest from other people.
  • Update your status regularly, and keep the status of your profile information public (for better search results).
  • Share interesting information from other people so you’re not entirely self-promotional (and to help connect with others).
  • Network with people who you feel can benefit from seeing your website in the search results. You can use the search box on Google+ to search for people and add them to your circles.

The idea is to gain popularity on Google+ so that you can get better rankings in personalized search results.

Keeping Track of Your Results

After all the hard work and effort taken to achieve better SEO of your website, it only makes sense to keep track of the results. You can use the following two tools to monitor such results easily:

  • Authority Labs – very effective in tracking keyword rankings that are used for your website and helps to check whether they have moved up in the search results or not. The account comes with a fee but has a 30-day trial period to test it.
  • Google Analytics – an all-around solution for SEO monitoring. It helps with monitoring visitors to your website, checking organic search traffic sources and understanding which keywords are used by people to find your website on search engines. This tool also tracks the keywords that can lead to people visiting your site and joining a mailing list, purchasing a product and other actions you want them to perform.

There are many tools and resources available to improve your SEO but the above two can help start off your campaign in the right direction. 

We hope you’ve enjoyed this 4-part SEO guide to help you improve your website’s search engine optimization efforts. A special thank you to Ramya Raju for writing the guide and sharing it with CCC’s readers. For more on the first 3 parts or Ramya, see below.

Ramya Raju

Ramya Raju is a freelance web design writer with 8 years of extensive blogging experience on a variety of online publishing and social media platforms. She generally writes high quality articles on travel, photography, SEO, web design, English courses and other general topics as requested. Ramya, an extrovert with a passion for photography and anthropology, enjoys travelling to different countries to discover new cultures and experience life with the locals. You can reach her at ramyaraju896@gmail.com or visit her online at http://www.colorcharacter.com/uk/.