Mobile Marketing Customization 101: A Guide

All mobile marketing strategies are different—and some are better than others. Starting out on the right foot requires planning, but a slew of utilities capable of generating potent mobile strategies exist. The modern smartphone user is constantly connected, and approximately 60 percent of global mobile consumers utilize their mobile devices as exclusive Internet sources.

The numbers are growing, too. As mobile apps achieve dominance, new, creative marketing strategies emerge. Compiled lists of the world’s best mobile games have emerged, shedding light on the sheer magnitude surrounding our mobile culture.

Modern marketers need to create custom mobile strategies to stay afloat, using the best-available resources to reach their goals. If you’re new to mobile marketing, or if you’re redefining your strategy, customization is key. Check out our step-by-step guide below, and take advantage of a comprehensive, consumer-tailored mobile strategy.

Step One: Analyze Your Target Population

 Analyze Your Target Population

Mobile technology has enabled the new age of consumer-specific marketing. Unfortunately, analytical gathering tools are too strong. Too often, mobile marketers overshoot their audience, catering to the masses instead of much-in-need consumer segments.

Use analytics, and use analytics wisely. Target your consumer demographics, and look at the key statistics surrounding them. Consider the following questions, too:

  • What is your consumer’s smartphone of choice?
  • How many in-store visitors were directed via mobile?
  • What pages do your consumers visit?
  • What content are your consumers viewing?

 

Step Two: Make Your Website Mobile-Friendly

Your mobile website needs to be accessible. Customized mobile marketing can’t occur if the consumer is unable to garner feedback, connect to webmail lists, make e-purchases or store online points.

I’m sure you or someone you know has an iPhone, Android, Blackberry, etc. If you don’t have each of these devices handy, there are some really cool tools that you can use to see how your website would actually look and behave on just about any mobile device. Fifty seven percent of users say they won’t recommend a business with a poorly designed mobile site.

Such high numbers warrant a website cleanup. Fortunately, both Safari and Firefox offer innovative tools geared towards the web platform-minded. Streamline your user’s browsing potential to assist their entry to customized channels.

 

Step Three: Let Your Consumer Control Mobile Content

Let Your Consumer Control Mobile Content

Assuming your mobile strategy contains multimedia content—which it should, consumers should be able to navigate it with ease. Consumers love controlling their content, studies revealing that:
  • 86 percent of viewers skip television commercials.
  • 44 percent of direct mail isn’t opened.
  • 46 percent of website viewers state design is a determining factor.

All content on your platform should serve the consumer. Moreover, it should be flexible based upon their evolving needs. Customizable content isn’t customizable if it isn’t skippable, and a consumer dedicated to your mobile platform will reveal valuable information about useful media while exposing loose ends.

Step Four: Customize Via SMS

Customize via SMS

SMS marketing is one of the world’s leading developments. Text-to-vote platforms, in particular, are an emergent trend creating customized platforms able to promote relevancy and effective navigation. Your mobile strategy will jump miles if it includes such services.

Your SMS strategy should, however, offer opt-in options. In the same way consumers prefer mobile content, they heavily prefer SMS control. Make sure all opt-in services follow strict privacy guidelines, and never shove offers through their push notifications. Use analytics, divide your consumer base and show the consumer you, the marketer, know their wants and needs.

Step Five: Consider Wearable Technology

Wearables have made a big splash recently. Fitbits and mobile thermostats have redefined the way consumers engage daily life, and “Internet-enabled” objects will likely persevere in the future. Don’t wait. Hit off a customizable mobile strategy before the market rises.

Customizable marketing strategies tailor offers to the consumer’s wants and needs. They’re buyer-centric, and they generate appeal from astounding offers. Sure, location-based offers, QR codes and SMS coupons are important, but the best customizable platforms are emergent. To be an effective marketer, you need to be ahead of the curve. In-store offers, social media guarantees and email redemption amenities are fantastic tools, but your arsenal should be one of business climate surveillance, prospective reasoning and innovation.

Author Biography

Sophorn Chhay

Sophorn is an inbound marketer specializing in attracting targeted visitors and generating sales qualified leads. Through Trumpia’s mass text messaging automation solution he helps businesses and organizations communicate effectively with their customers or members. Watch Trumpia’s 5-Minute Demo on how to execute an effective mobile marketing strategy.

The Art of Follow-Up

It’s an integral part of the marketing process yet most marketers don’t do it. Unfortunately, not following up on your marketing efforts leads to missed opportunities and sales.

"Over Coffee" by Drew Herron via CC BY-NC-SA 2.0

Do you excel at the art of follow-up?

We get it. You’re busy. You meant to follow up on the leads from the tradeshow or a marketing campaign or your latest email newsletter, but other things got in the way. Your boss called. Your kids got home from school. Life happened.

What’s the big deal?

The business-to-business (B2B) buying cycle is longer than business-to-consumer (B2C) and typically involves more people. You have to spend more time nurturing prospects and may have to touch them 7, 8 or 9 times (or more) before getting a sale.

How Many Touches Make a Sale?

While you would love to send out an email newsletter and have your website flooded with orders, that rarely happens. However, with the analytics available today, you can see who opened your newsletter the most and what links they clicked on, along with other data. Follow up with these prospects! They’re interested and may have been interrupted by life before reaching out to you.

“The single biggest problem in communication is the illusion that it has taken place.”  -George Bernard Shaw, author

Now here’s the fun part. How do you consistently follow up with people without being annoying?

  1. Get Social — It’s helpful to be connected to your customers and prospects on social media (business accounts at least), so you can engage with them. Each like of a post or retweet is a soft touch and reminds the person that you’re available.
  2. Note Communication Preferences — You have a slew of communication options at your fingertips today, but your customers and prospects probably have a preference. If Bob prefers Facebook Messenger, send him a message. If Sally would rather talk on the phone, give her a call.
  3. Be Customer-Focused — Yes, you want the sale but that’s not your customer’s or prospect’s issue. Let them know why you’re following up: so they don’t miss incredible savings or show up at their tradeshow next week empty-handed. How is closing this sale going to help them?
  4. Be Flexible — If you’re not hearing back, offer to schedule a quick call or visit when it’s most convenient for your customer or prospect. Let them know that you value their time and will be brief. It may be easier for your customer to meet you at a coffee shop for lunch or talk on their way to pick up their kids after work.

Following up is extra work but it also leads to more opportunities and sales, especially when done right. Use your data to decide where your best opportunities lie, but be human when reaching out to your customers and prospects. The art of follow-up is one of those things that computers just don’t understand, and that’s a good thing. 🙂

Feedback on Following Up

How do you decide when to follow up with customers and prospects?

Have you noticed your customers’ communication preferences?

Do you need more targeted leads to follow up on? CCC is Inbound Certified and we make marketing that people love. Let’s talk about how we can help you. 

Pic credit: Over Coffee by Drew Herron via CC BY-NC-SA 2.o

Happy Follow-Up Friday!
Jaime

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Every Move You Make: Maintaining Privacy in a Digital World

Every Move You Make: Maintaining Privacy in a Digital World

The Man. Big Brother. The eye in the sky. Whatever you call it, it’s watching you. (Cue The Police — the band, that is.)

We’ve touched on the issue of privacy in a digital world before, but it’s worth revisiting as technology continues to improve. The issue comes from balancing convenience and maintaining any privacy whatsoever. Where’s the line in the (digital) sand? When will we know when it has been crossed?

“It straddles the line of creepy and cool.”  –Jeff Bakalar, CNET Senior Editor

As CBS News reported, the new Google timeline tracks — and archives — every move you make. Before you completely freak out, note that your timeline is visible only to you, and the search giant does allow you to opt out of being tracked. Of course, that may hinder any location-based services you utilize, such as Google Maps.

Understand that this isn’t a Google issue, or a Facebook issue; it’s a human issue. Do we jump all in to utilize the conveniences that technology offers? Do we maintain any privacy at all? Does it matter anymore?

Sure, you can opt out of the Internet entirely, but that’s getting harder and harder to do. According to a Pew Research study released last week, 15% of American adults don’t use the Internet at all. While that’s a substantial drop from a 2000 study (48%), it’s still shocking to most of us. How do they manage? What do they do for a living?

“In our ever-more wired world, connectivity is crucial for access to jobs, government services, health care, and information—as well as for the education and skills training of younger Americans.”  –Julia Greenberg, WIRED staff writer

So the question is where’s your line? Do you have one? Have you thought about it?

There’s no right or wrong answer here. It’s a personal decision like what you wear or the music you listen to.

Let’s discuss; weigh in with your opinion. Where’s your line?

p.s. If you’re now humming “Every Breath You Take” by the Police, here you go. Enjoy!

An old school soul living in a digital world,
Jaime

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Tell Your Own Story Without Missing a Moment

We live in an era where people can tell their own stories like never before. You can capture key moments of your life and share them with friends and family all over the globe. Now a company is using technology to take capturing the moment to the next level.

At the big game!

Yours truly enjoying the Wagon Wheel Challenge, courtesy of PNC. Go Flashes!

Fanpics gives every fan a chance to tell their own story by turning the cameras from the competitors to the stands. Forget trying to grab a selfie with friends mid-game and missing a major moment. Now there’s an app for that. This innovative startup has you covered — from all angles.

What’s better than a selfie in the stands? A candid capture of you jumping for joy when your team hits a buzzer beater. Or being crushed in a spontaneous group hug after a late steal seals the win. Those are the moments you really want to capture — and share.

Now fans attending events at the STAPLES Center and other venues can. Fanpics has partnered with the home of the Los Angeles Lakers and Clippers to give fans the ultimate viewing experience. Simply sign in to the app, enter your seat number, put your phone away and enjoy the game!

Capture your moment!

Photo courtesy of Fanpics

Pictures captured of your reaction to key moments will be available to you on the app within 30 seconds of when they’re taken. You’ll be able to share these memorable moments in real time or during a break in the action. Don’t worry; all pictures taken of you are private until you decide to share them.

Speaking of sharing, think about the applications for this technology! My mind jumps to companies using it to capture attendees and memorable moments at conferences and events. How could you use this technology in your industry or for your business?

The best part is that Fanpics can deliver data too. Each image is time-stamped and comes with a description of what’s happening at the moment the picture’s taken. With data being such a big deal in business, there are endless opportunities here. Perhaps you could gauge attendees’ true reaction to a speaker without the hassle of follow-up surveys. Or you could see where seating areas are needed the most for random networking moments (by noticing where people naturally stop to chat).

The implications of this technology are huge. It could give us the ability to tell our own story without missing a moment.

Fan Feedback

Would you utilize the Fanpics app at a game?

How could you use this technology in your industry or for your business?

A sports junkie and technology fan,
Jaime

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Live Streaming Apps: The Future of Broadcasting or Legal Liability?

Since Meerkat stormed SXSW this year, live streaming apps have been all the rage. Once the fun of this new trend dies down, what will be left? Is live streaming the future of broadcasting or a legal liability?

Live Streaming Apps: The Future of Broadcasting or Legal Liability?

On one hand, live streaming apps are fun and functional. According to Fortune, early adopters are jumping in to use Meerkat and Periscope in creative ways. Pop star Katy Perry used Periscope to broadcast pink carpet arrivals to her film’s premiere and aired a post-show Q&A, all while encouraging fans to promote the event with #PerryScope. Saturday Night Live, SNL founder Lorne Michaels and MSNBC are all examples of well-known brands successfully utilizing Meerkat to promote themselves and further connect with their audiences.

“If Hollywood can find ways to monetize live streaming, by including advertising or product placement, it could be a great and easy way to boost revenue for the changing industry.”

On the other hand, live streaming presents downsides as well. Even in public settings, recording people on video without their permission can violate “right of publicity” laws. Live streaming concerts, games and other events can present challenges for organizers, who have contractual obligations to sponsors. On a more practical level, thousands of people live streaming an event can eat up bandwidth and keep people from promoting it via their social networks. This is why the NFL banned live streaming of the Super Bowl this year by attendees.

Related reading: Live streaming apps like Meerkat and Periscope pose legal risks for users

Bandwidth issues point to a more practical issue for small business owners and professionals. As Time notes, livestreaming apps will totally crush your data plan. In an era where data limits are shrinking and prices are rising, this isn’t a good thing. So sure, you can live stream portions of your event or even a day at the office. But you’ll be paying for it, too.

Related reading: Periscope vs. Meerkat: Which Is The Livestreaming App For You?

Live stream to the CCC blog

Have you live streamed an event?

Which live streaming app do you prefer?

Do you foresee ways that your business could monetize live streaming?

Drop your thoughts in the comments, and chime in on the live streaming debate!

Cheers,
Jaime

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Facebook: Dead or Alive?

We’ve had some interesting discussions recently on the Clearly Conveyed Communications Facebook page. (If you haven’t checked it out yet, take a look and let us know what you think!) One of them this week was, coincidentally, about Facebook

                        Facebook: Like or Dislike?Facebook: Like or Dislike?

Is this social platform behemoth living large or dying a slow death? Facebook’s certainly been in the news a lot lately, and I came across an article from our friends at MediaPost entitled, Vine, Instagram: Hit It And Quit It, that made a strong statement. 

“Facebook sucks unless you’re over 40.”  -Karl Greenberg

That’s a strong statement but is it true? The article goes on to say, “Young people don’t use Facebook anymore. It’s too complicated and takes too long.” That thought is from Bernard Glaser, who heads the marketing operation at Mercedes-Benz U.S.A. While MB has a *few* friends on Facebook (1,766,687 at the time of publication), the company’s actually trying to move more of them to Instagram. 

Mercedes-Benz U.S.A. Instagram Content

Despite millions of fans on Facebook, Mercedes-Benz U.S.A. is trying to move them to Instagram — a social network they feel is better suited to a younger audience.

 

CCC’s Experience: A Case Study

Initially, we really struggled to gain traction on our Facebook page, which is frustrating. It definitely lags behind some of CCC’s other social platform presences (linked at the end of this post). However after much time and effort, we’re starting to increase our Facebook community as well as their engagement. Engaging with other pages (and page owners) is so important as well as posting content that’s intriguing to your specific fan base (oh, at the right time). We’ve really found the new and improved Insights tool to be a big help in determining our strategy going forward. 

New & improved FB Insights tool

The new & improved Facebook Insights tool allows you to dig deeper into your audience’s demographics.

For all the advice, statistics and studies available, it really comes down to your specific audience(s). For our page, we’ve found that text updates (generally questions or tips) receive the highest reach while pictures pull in the most engagement. Links typically offer the lowest reach and engagement; however, the last link we posted generated much better results in both of these categories. 

We’ve also discovered our best times to post throughout the day and have been varying our posting times more to see which types of updates resonate the best with our fans at different times on different days. In a nutshell, popular advice on content and posting times may be a good place to start, but dig deeper into your audience’s specific demographics to really tailor their experience on your Facebook page. 

Your Experience

So, is Facebook in your company’s social media plans? Why or why not? Also, who is your target audience(s)?

As a consumer, do you use Facebook? What are your primary reasons for using it? 

Despite its current status as the largest social platform (by a wide margin), do you think Facebook will ever become extinct? 

Drop your thoughts below to continue this interesting discussion or head over to the discussion on the CCC Facebook page

You may also be interested in our other Facebook posts

Photos courtesy of:
Wikimedia Commons (Facebook Like Thumb and Facebook Dislike Thumb)
Mercedes-Benz U.S.A. Facebook page (#CLA Take the Wheel Instagram Contest)
Clearly Conveyed Communications Facebook page (Insights Tool)

A dual Facebook user (for business & pleasure),
Jaime

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