How To Find the Right Influencer For Your Brand

In our last post of 2017, guest blogger Tanya Sen shared Why Influencer Engagement is Important in Digital Marketing. Partnering with an influencer can boost your digital marketing efforts, but you need to put together a plan before diving into a relationship.

How To Find the Right Influencer For Your Brand by Clearly Conveyed Communications

A Partnership Made in Heaven… or Not

The success of your influencer marketing efforts will hinge on who you partner with. Is this individual or group a good fit for your brand? Will your audience — and theirs — believe the influencer uses your product or service? If not, you’re unlikely to see any real return on investment (ROI) from your efforts. The influencer’s posts or ads may draw high engagement due to his or her star power, but it won’t carry over to your brand.

Who Is An Influencer?

When you think of an influencer, you may think celebrity, but that’s not always the case. Especially in B2B marketing, it helps if your influencer has clout or expertise in your area or some type of tie-in. For example, uni-ball® partnered with legendary identity theft expert, Frank Abagnale, to promote the tamper-resistant ink in its pens. Abagnale’s story was told in Catch Me If You Can, and he now works with the FBI to help them catch identity theft criminals.

Micro-Influencers May Deliver A Big Win

When you’re looking for the right influencer to partner with, look closely at your loyal supporters or key personalities in your niche. This person may not have a massive following on social, but you’ve noticed he or she has an active audience interested in what you do — and this micro-influencer’s opinion on the subject. You may have found yourself a partner who can help drive your digital marketing efforts even though he or she has fewer than 10,000 followers and no celebrity status.

“Micro-influencers deliver 60% higher campaign engagement rates; moreover, those campaigns are 6.7 times more efficient per engagement than those with influencers with larger followings.” -Ismael El-Qudsi, MarketingProfs

Look For Star Power In-House

You may find the perfect influencer for your brand in-house. Do any of your employees have a special relationship with your audience? Whether through a memorable personality or exceptional service with a smile, one or more of your employees may be an ideal influencer. In addition, an employee advocacy program can help your employees become more comfortable sharing your content on social and promoting your brand.

“In an average company, only 3% of employees share company-related content, but they are responsible for driving a 30% increase in the content’s total likes, shares, and comments.” -Katie Levinson, LinkedIn

Integration Is Key

Wherever you find an ideal influencer, integration into your brand messaging is key. It’s not enough to pay someone — famous or not — to post about your products and services. The partnership needs to “fit” and feel right to both audiences. Launching a new product or refreshing your brand? Bring in an influencer early on and integrate him or her into your marketing plans. True integration brings authenticity and better results.

Summary

Influencer marketing can drive your digital marketing efforts — and sales — to new heights, but take the time to plan your strategy before jumping into a relationship. Don’t get wooed by a trendy celebrity or hot fad that doesn’t make sense for your brand. Do your research to find the right fit, whether it’s a micro-influencer, employee or thought leader in your field, and remember to integrate your influencer into your marketing efforts and overall brand message to increase your chances of success.

What celebrity/brand partnership works well? Is a bad fit?
Has a micro-influencer helped boost your sales or encouraged you to buy?
What employees influence your purchasing behavior at a company?
What brands do a great job of integrating influencers into their overall marketing efforts?

CCC’s Chief Influencer,
Jaime

https://www.facebook.com/ClearlyConveyedCommunications/ LinkedIn_2013_30x30 Pinterest_2013_30x30 Twitter_2013_30x30 https://instagram.com/jaimeshine

Social Media Isn’t Easy: 5 Reasons Why It’s Worth It

Last week, we reminded everyone that social media isn’t free and recommended five ways to maximize your time and money. This week, we’re addressing another misperception.

How to become a SocialMedia Manager by Urs Steiner via CC BY 2.0

How to become a SocialMedia Manager by Urs Steiner via CC BY 2.0

 

Social media isn’t easy, but it’s worth it. We’re not talking about the act of tweeting itself or posting pictures of your kids on Facebook or Instagramming every meal you eat.

We’re talking about getting social for business, engaging your brand’s communities and developing long-term emotional connections. In other words, creating fans for life.

Related Reading: How Long Does It Take for Social Media Marketing to Start Paying Off?

Here’s 5 reasons why social media is worth it for your business:

  • Find New (Targeted) Customers: In a sea of 2.03 billion social media users*, someone is interested in your products or services. Find the right audience by utilizing hashtags, groups and platforms they’re using.
  • Delight Current Customers: 65% of customers leave over a single poor customer service experience.* Delight your current customers by providing amazing service via social media and beyond.
  • Participate in the Conversation: Customers will talk about you online and share their experiences with others. While you can’t control the conversation,  you can participate and give fans a firsthand account of what’s going on at your company.
  • Deliver Content Straight to Your Fans: 61% of people are more likely to buy from a company that delivers content.* Deliver value to your fans by creating content they love, and you’ll have a better chance of converting them into customers.
  • Turn Fans into Fanatics: Consider this: 53% of people who follow brands on social media are more loyal.* After converting fans into customers, make them fanatics for your brand by delighting them every step of the way. They’ll become your best advertising!

As we said before, social media isn’t easy, but it’s worth it if you do it right. Just remember that it’s a long-term addition to your marketing mix, not an overnight savior for your sales.

If you need help with your social media efforts, from strategy to management, we’d love to chat. There’s nothing that we love more than brands getting social — and getting it right.

Get Social on Social Media

Why is social media worth it for your brand or business?

How much time do you spend on social in a typical week?

Do you have a documented strategy?

What’s your brand’s favorite social media experience so far?

*Statistics via The Inbound Marketing Checklist: 21 Strategies for Growth

Let’s get social,
Jaime

Let’s chat (about social media, strategy or otherwise):
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Who’s Your Biggest Fan?

my mom and I

My mom’s always been my biggest fan, but for once I was able to help her. Pinning on her corsage at my brother and sister-in-law’s wedding two years ago.

(Ed. note: It seems like Thursday is a more popular day for reading blogs than Fridays, so I’m changing the CCC blog publishing schedule. Posts will now appear on Tuesdays and Thursdays (instead of Fridays), so please update your calendars – and reading plans – accordingly. 🙂)

After posting a somewhat pessimistic post earlier this week (but ultimately positive, really), I felt like I should balance it with a much more optimistic subject. As I was scrolling through my WordPress Reader, I came across the Daily Post’s Daily Prompt: Cheering Section. This image immediately came to mind.

Why? My mom has always been my #1 fan. (I’m a lucky lady; my brother comes in a close second here. :)) She may not understand why I do something (like starting my business) or wholeheartedly agree with what I do, but she’s always behind me 100%. I hate to say that sometimes I take that for granted, but I think we all do.

I love this picture, because I’m helping her, as opposed to the other way around. It was taken by the excellent photographer at my brother and sister-in-law’s wedding two years ago. The female members of the wedding party were finishing up getting ready and my mom came in to see if we needed anything. I’m pinning her corsage on her (and no, I didn’t stab her). If any of you who know me wonder where my (lack of) height comes from, notice that my mom and I are the same height. 🙂 I have a lot of things to be grateful for, but my mom’s at the top of my list.

So who’s your biggest fan(s)? The person (or people) who always have your back? Your cheering section? The ones who will root for you no matter what?

I’d love to hear your thoughts below. It made me smile to write this post, and I’m sure it will make you smile (if only for a moment) to acknowledge your biggest fan (even if you’re having a bad day).

Always proud to be Dixie’s daughter,
Jaime

Speaking of fans, connect with me… 
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Facebook: Dead or Alive?

We’ve had some interesting discussions recently on the Clearly Conveyed Communications Facebook page. (If you haven’t checked it out yet, take a look and let us know what you think!) One of them this week was, coincidentally, about Facebook

                        Facebook: Like or Dislike?Facebook: Like or Dislike?

Is this social platform behemoth living large or dying a slow death? Facebook’s certainly been in the news a lot lately, and I came across an article from our friends at MediaPost entitled, Vine, Instagram: Hit It And Quit It, that made a strong statement. 

“Facebook sucks unless you’re over 40.”  -Karl Greenberg

That’s a strong statement but is it true? The article goes on to say, “Young people don’t use Facebook anymore. It’s too complicated and takes too long.” That thought is from Bernard Glaser, who heads the marketing operation at Mercedes-Benz U.S.A. While MB has a *few* friends on Facebook (1,766,687 at the time of publication), the company’s actually trying to move more of them to Instagram. 

Mercedes-Benz U.S.A. Instagram Content

Despite millions of fans on Facebook, Mercedes-Benz U.S.A. is trying to move them to Instagram — a social network they feel is better suited to a younger audience.

 

CCC’s Experience: A Case Study

Initially, we really struggled to gain traction on our Facebook page, which is frustrating. It definitely lags behind some of CCC’s other social platform presences (linked at the end of this post). However after much time and effort, we’re starting to increase our Facebook community as well as their engagement. Engaging with other pages (and page owners) is so important as well as posting content that’s intriguing to your specific fan base (oh, at the right time). We’ve really found the new and improved Insights tool to be a big help in determining our strategy going forward. 

New & improved FB Insights tool

The new & improved Facebook Insights tool allows you to dig deeper into your audience’s demographics.

For all the advice, statistics and studies available, it really comes down to your specific audience(s). For our page, we’ve found that text updates (generally questions or tips) receive the highest reach while pictures pull in the most engagement. Links typically offer the lowest reach and engagement; however, the last link we posted generated much better results in both of these categories. 

We’ve also discovered our best times to post throughout the day and have been varying our posting times more to see which types of updates resonate the best with our fans at different times on different days. In a nutshell, popular advice on content and posting times may be a good place to start, but dig deeper into your audience’s specific demographics to really tailor their experience on your Facebook page. 

Your Experience

So, is Facebook in your company’s social media plans? Why or why not? Also, who is your target audience(s)?

As a consumer, do you use Facebook? What are your primary reasons for using it? 

Despite its current status as the largest social platform (by a wide margin), do you think Facebook will ever become extinct? 

Drop your thoughts below to continue this interesting discussion or head over to the discussion on the CCC Facebook page

You may also be interested in our other Facebook posts

Photos courtesy of:
Wikimedia Commons (Facebook Like Thumb and Facebook Dislike Thumb)
Mercedes-Benz U.S.A. Facebook page (#CLA Take the Wheel Instagram Contest)
Clearly Conveyed Communications Facebook page (Insights Tool)

A dual Facebook user (for business & pleasure),
Jaime

Join the conversation: 
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#Hashtags: Big Business or Bust?

Hashtags

Hashtags — love them or hate them? Are they good or bad for business? Photo courtesy of Michael Coghlan via Creative Commons License

Let’s take a closer look at the world of hashtags…

On the positive side, hashtags open up your social media updates to a whole new world: non-subscribers, non-fans and non-followers. Searching hashtags brings potential fans, followers, subscribers — and customers — to your doorstep. Whenever I use hashtags, I always receive more traffic from those outside of my network. I’ve also come across brands — both personal and corporate — on Instagram and Twitter that I probably never would have found otherwise.

Hashtags are also a wonderful way to have a conversation online. Stay up to date with webinars, events, ad campaigns, sporting events, etc. by searching for the hashtag and participating in the conversation. As a marketer (or event professional), designating hashtags for your campaigns and events is a great way to invite attendees to join the conversation, build momentum pre- and post-event, involve those unable to attend and integrate your online and offline marketing efforts.

#Olympics hashtag search

The #Olympics hashtag: insight and insanity

For example, Twitter noted that the #SuperBowl hashtag was used 3 million times over an approximate 5-hour time period. As a marketing professional, you’re probably excited to jump in! But slow down — and do the math. That breaks down to an average of 167 tweets per second. And remember, anyone can use a hashtag — not only brands, companies or excited fans talking positively about your product or service. Someone complaining about a sideline reporter’s outfit or a celebrity that’s spotted in the crowd will show up in that hashtag search as well. As Oreo showed us, hashtags don’t make the tweet.

Power outage? No problem says Oreo.

Oreo stole the show on Super Bowl Sunday. No hashtag needed.

Another negative aspect is what I like to call ‘overhashtagging.’ I’m pretty sure that’s not a word, but it is in my dictionary. #Have #you #ever #read #a #tweet #like #this? #Probably #not #because #its #so #annoying. I’ve spoken to Twitter users regarding hashtag use and come across research that noted readership (and engagement) drops after 2 – 3 hashtags. Of course, it’s not just on Twitter; we’ve all seen photos maxing out the 30 hashtag limit on Instagram. As my mom always says, just because you can do something doesn’t mean you should. #justsaying

In summary, hashtags have good and bad qualities like most things in life. They can be used correctly or abused as some of the pros and cons below show.

Pros

  • gain new followers, fans, subscribers and possibly customers
  • have a conversation online
  • bring event attendees into the conversation, including pre- and post-event
  • integrate online and offline marketing efforts
  • help a campaign go viral

Cons

  • new followers may be temporary or fake
  • aesthetically unpleasing
  • overuse is distracting / hard to read
  • overuse lowers readership / engagement
  • get lost in the sea of popular hashtags

I came across an insightful comment by Daniel Victor, social media staff editor at The New York Times, which sums up my opinion of hashtags well.

“Here’s where I’ll join the rest in unquantifiable hoodoo: I believe hashtags are aesthetically damaging. I believe a tweet free of hashtags is more pleasing to the eye, more easily consumed, and thus more likely to be retweeted (which is a proven way of growing your audience). I believe for every person who stumbles upon your tweet via hashtag, you’re likely turning off many more who are put off by hashtag overuse. We need not banish the hashtag, but let’s start putting more thought into when we’re using it.”

Your Thoughts

What do you think? Are you a hashtag user or recovering abuser? Refuse to use them?

Have hashtags been beneficial to your business? Or hurt your online brand?

Please chime in with your thoughts on the wonderful, wacky world of hashtags! Feel free to link to articles, blog posts, studies, etc. (including your own) on the subject in the comments as well.

Additional Reading

#EnjoytheWeekend!

Jaime

p.s. Sunday, June 30th, is Social Media Day 2013! Join CCC as we celebrate (virtually) the power of social media in our lives. View the event invite for details and social media resources.

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Sports & Leisure: Scoring Points and Creating Fans

sports fans

Fun times at the Kentucky Derby!

It’s no surprise that fan is the root of fanatic. People are passionate about their sports teams, so why not make your brand an integral part? From game day giveaways to local team tie-ins, you can elicit as much passion about your company as the home team.

Becoming a part of game day is a great way to get involved with the local community. Brand popular giveaways, such as noisemakers, signs, stadium cups or lanyards, to hand out at the gate or pre-game tailgating events. Help fans become the 12th man by giving away branded rally towels or shirts to create a ‘black-out’ effect – a sea of black across the stands (or use any team color). Shoot t-shirts with your company’s message into the stands during stops in the action to keep the passion and energy high.

Not going to the game? Bring the excitement into the office. Make your employees the MVPs of a celebration honoring the local sports team or a season kickoff, complete with branded giveaways and merchandise. Pair this special day with a cook-off or potluck to foster team spirit and company pride within your organization. Reward winners or all participants with prizes to acknowledge their efforts. Giving branded merchandise to employees that they’ll use outside of work is an unobtrusive way to spread your message and potentially generate new business.

Don’t limit creating fans of your company to the field or the office. Branching out into leisure time activities is an easy way to build rapport with potential customers, who are everywhere – shopping at stores, strolling parks, attending community festivals, etc. Sponsor teams or leagues, donate branded giveaways for fairs or partner with fellow local companies to create programs that will benefit the community and generate goodwill about your company at the same time. For example, a casual healthy eating restaurant could partner with a fitness center to promote healthy living. Both companies promote the program (and each other) by offering discounted products and services (15% off a fitness center registration with a receipt from the restaurant), helpful information (healthy living tips) and rewards to encourage participation (a free ‘healthy eating set’ after working out at the fitness center 10 times). Not only does partnering with other companies help promote your organization, it can also help with advertising costs. Split the cost of co-branded merchandise, so it’s a winning situation for both companies and the community.

Don’t forget the face paint…

Jaime