Why Customer Experience Should Be Your Focus This Year

Editor’s Note: We’re excited to welcome Dan Ridge as a contributor to the CCC blog! The customer is always right has long been a business adage. In today’s highly competitive environment, it’s more than just selling products to customers; it’s about providing them with a seamless and enjoyable experience throughout the time they’re in touchContinue reading “Why Customer Experience Should Be Your Focus This Year”

3 Ways to Encourage More Referrals (From Santa or The Grinch)

What’s on your list for Santa this year? A new computer? Fancy office digs? Or new business? Let’s go with the latter. Referrals. We all want them, but how do you encourage your clients and supporters to provide them? Gift Cards – It’s no coincidence that gift cards are the top gift year after year.Continue reading “3 Ways to Encourage More Referrals (From Santa or The Grinch)”