Author Archives: Jaime Shine

Customer Experience: Starbucks Shows How It’s Done

Loyal readers of this blog know that I’m an espresso lover and Starbucks fan. Despite being a longtime, loyal customer, I do run into problems with the coffee behemoth once in awhile, like you will with any brand. What matters most is how your favorite brands resolve these occasional issues. Earlier this week, I decidedContinue reading “Customer Experience: Starbucks Shows How It’s Done”

How To Turn Small Talk Into Big Opportunities

Does the thought of small talk make your blood pressure rise? Whether it’s from annoyance or fear, this is a common reaction. However, mastering the art of polite conversation about unimportant or uncontroversial matters (as defined by Oxford Dictionaries) is an important part of succeeding in the business world. How can you turn small talk intoContinue reading “How To Turn Small Talk Into Big Opportunities”

The Dark Side of Social: How to Respond When Things Go Wrong

At CCC, we’re big believers in the power of social media and the value that it can provide to your brand. However, you need to understand the darker side of social so you’re prepared for anything that could go wrong or reflect your brand in a negative light. Recently I was on Twitter and noticedContinue reading “The Dark Side of Social: How to Respond When Things Go Wrong”

Share the Luck of the Irish with Your Clients & Employees

Whatever your background, we’re all Irish on St. Patrick’s Day! Here’s how to share the spirit of this holiday with your business family: Throw an Irish potluck — Ask employees to bring their favorite Irish-themed foods for a festive event in the office. If you’re throwing a last-minute shindig, order in from your favorite Irish restaurant.Continue reading “Share the Luck of the Irish with Your Clients & Employees”

How to Incorporate Reactions into Your Facebook Strategy

Facebook Reactions are here. Now that people are getting used to them, how can you incorporate them into your strategy?   Here’s how to feel the love from your Facebook community with the new Reactions: Share controversial or complex issues that are in the news and relevant to your page. Ask community members how they feelContinue reading “How to Incorporate Reactions into Your Facebook Strategy”

Does Your Social Media Strategy Need an Adjustment?

As I was getting adjusted at the chiropractor last night, a thought popped into my head. Your social media strategy is like your spine; sometimes it needs adjusted. Does your social media strategy need an adjustment?

Super Bowl 50: Winners & Losers on the Big Stage

We know who won on the field, but who won the battle of the brands? Here’s our take on the winners and losers of Super Bowl 50 advertisers. “If it doesn’t sell, it’s not creative.” -David Ogilvy Winners Give A Damn, Budweiser: First, the King of Beers spent $5 million on a PSA condemning drinking and driving.Continue reading “Super Bowl 50: Winners & Losers on the Big Stage”

Want Your Business to Flourish? Kill Your Sacred Cows

What’s holding your business back? Probably a sacred cow. A what?! You’ve heard them before — those magical sayings in the business world that savvy businessmen and women everywhere regard as sacred. The customer is always right.  √ Teams create the best solutions.  √ Always trust your research.  √ Here’s the problem with sacred cows: alwaysContinue reading “Want Your Business to Flourish? Kill Your Sacred Cows”

Movin’ on Up: Small Businesses Go to the Big Game

It all started with a groundbreaking company that just wanted to encourage more interest amongst girls in science, technology, engineering and math (STEM). Who could predict that Goldieblox would become the first small business to advertise during the Super Bowl? In 2014, Intuit ran a contest to award one small business the opportunity of a lifetime — the chanceContinue reading “Movin’ on Up: Small Businesses Go to the Big Game”